Summary
Overview
Work History
Education
Skills
Certification
Languages
REFERRENCE
Timeline
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KAILA LODGE

KAILA LODGE

Spanish Town,14

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cardiff Hotel and Spa. Proven ability to enhance guest experiences through personalized service and effective team collaboration. Expertise in safe food handling and maintaining high standards in high-volume dining environments, ensuring customer satisfaction and repeat business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

BOUQUET SERVER

CARDIFF HOTEL AND SPA
03.2023 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

SERVER

LINNY'S RESTAURANT
01.2020 - 01.2021
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

CERTIFICATION LEVEL 1&2 - CUSTOMER SERVICE AND BOUQUET SERVER

HEART/NSTA TRUST
Runaway Bay, Jamaica
05-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Hospitality service expertise
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Team collaboration
  • Food safety practices
  • Dining area maintenance
  • Tableside etiquette
  • Guest seating
  • Guest engagement

Certification

  • Certified Bouquet server

Languages

English
Bilingual or Proficient (C2)

REFERRENCE

Theresa Turner-Flynn

Theresafaithfulturner3@yahoo.com

#876-896-5099

Timeline

BOUQUET SERVER

CARDIFF HOTEL AND SPA
03.2023 - 05.2023

SERVER

LINNY'S RESTAURANT
01.2020 - 01.2021

CERTIFICATION LEVEL 1&2 - CUSTOMER SERVICE AND BOUQUET SERVER

HEART/NSTA TRUST

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