Kadine Thorpe
St. Andrew, Jamaica
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer service representative
Complete Consulting Jamaica Limited
01.2023 - Current
- Demonstrated excellence in managing inbound calls in a high-volume call center, efficiently addressing customer inquiries, expertly resolving issues, and providing exceptional phone-based customer assistance with a focus on issue identification and timely escalation when needed.
Customer Service Representative
Conduent
12.2013 - 08.2022
- Provided primary customer support to internal and external customers in a fast-paced environment
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Responded to customer requests for products, services, and company information
- Entered customer interaction details in software to track requests, document problems, and record solutions offered
- Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Education
High School Diploma -
Wolmers High School For Girls
Bachelor of Science - Social Work
University Of The Commonwealth Caribbean
Kingston Jamaica06.2027
Skills
- Verbal and written communication
- Multitasking abilities
- Adaptability
- Self-motivated professional
- Good telephone etiquette
- Detail-oriented
- Complaint Resolution
- Customer Relationship Management (CRM)
- Team Development
- Customer Service
- Active Listening
- Customer Satisfaction Measurement
- De-escalation Techniques
References
Available upon request
Timeline
Customer service representative
Complete Consulting Jamaica Limited
01.2023 - Current
Customer Service Representative
Conduent
12.2013 - 08.2022
High School Diploma -
Wolmers High School For Girls
Bachelor of Science - Social Work
University Of The Commonwealth Caribbean
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