Summary
Overview
Work History
Education
Skills
Skillshighlights
Credentialsandlicenses
Personal Information
References
Extracurricular Activities
Timeline
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KADIELA FERRON-DUHANEY

Profession
Kingston,Kingston

Summary

Quality-oriented person with proven communication, leadership and teamwork skills and dedication. Aiming to leverage my abilities to successfully fill the role I am given at your company. Frequently praised as hard-working by my peers and my family, I can be relied upon to help your company achieve its goals and to grow. Committed to work hard and display my full potential and accomplish all task given.

Overview

3
3
years of professional experience

Work History

Part time clerk

Z & W Wholesale and Retail Shop

Summer work

J's Wholesale

Customer Service Representative

Concentrix
2 Oxford Road, Kingston
01.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Ibex Global
Kingston
07.2021 - 01.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Volunteered

Trench Town Restorative Justice Center
05.2021 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

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Ceicle Boswell Facey Basic School

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Iris Gelly Primary School

Convent of Mercy Academy “ALPHA”

Skills

Team Player

Skillshighlights

  • Good Customer Centre Skills.
  • Good Communication Skills both Verbal and Writing.
  • Good Leadership and Team building skills.
  • Good Marketing and Persuasive skills

Credentialsandlicenses

High School Diploma (August 2020)

Personal Information

Date of Birth: 05/19/03

References

  • Georgette Thomas, 6 Third Street, Wilton Garden, BDO Chartered Accountant, Administrative Assistant, 876-592-6949
  • Sandra Burnett, 9 Hugh Shearer Crescent, Kingston, National Works Agency- Cashier, 876-348-9130

Extracurricular Activities

Peace for Champs Committee Interact Club Math Club Modern Languages Club Cheerleading

Timeline

Customer Service Representative

Concentrix
01.2023 - 12.2023

Customer Service Representative

Ibex Global
07.2021 - 01.2023

Volunteered

Trench Town Restorative Justice Center
05.2021 - 07.2021

Part time clerk

Z & W Wholesale and Retail Shop

Summer work

J's Wholesale

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Ceicle Boswell Facey Basic School

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Iris Gelly Primary School

Convent of Mercy Academy “ALPHA”
KADIELA FERRON-DUHANEYProfession