KADIELA FERRON-DUHANEY
Profession
Kingston,Kingston
Summary
Quality-oriented person with proven communication, leadership and teamwork skills and dedication. Aiming to leverage my abilities to successfully fill the role I am given at your company. Frequently praised as hard-working by my peers and my family, I can be relied upon to help your company achieve its goals and to grow. Committed to work hard and display my full potential and accomplish all task given.
Overview
3
3
years of professional experience
Work History
Part time clerk
Z & W Wholesale and Retail Shop
Summer work
J's Wholesale
Customer Service Representative
Concentrix
2 Oxford Road, Kingston
01.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ibex Global
Kingston
07.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Volunteered
Trench Town Restorative Justice Center
05.2021 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
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Ceicle Boswell Facey Basic School
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Iris Gelly Primary School
Convent of Mercy Academy “ALPHA”
Skills
Team Player
Investigating discrepancies
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Flexible and Adaptable
Self-Motivated
Active Listening
Written Communication
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Skillshighlights
- Good Customer Centre Skills.
- Good Communication Skills both Verbal and Writing.
- Good Leadership and Team building skills.
- Good Marketing and Persuasive skills
Credentialsandlicenses
High School Diploma (August 2020)
Personal Information
Date of Birth: 05/19/03
References
- Georgette Thomas, 6 Third Street, Wilton Garden, BDO Chartered Accountant, Administrative Assistant, 876-592-6949
- Sandra Burnett, 9 Hugh Shearer Crescent, Kingston, National Works Agency- Cashier, 876-348-9130
Extracurricular Activities
Peace for Champs Committee Interact Club Math Club Modern Languages Club Cheerleading
Timeline
Customer Service Representative
Concentrix
01.2023 - 12.2023
Customer Service Representative
Ibex Global
07.2021 - 01.2023
Volunteered
Trench Town Restorative Justice Center
05.2021 - 07.2021
Part time clerk
Z & W Wholesale and Retail Shop
Summer work
J's Wholesale
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Ceicle Boswell Facey Basic School
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Iris Gelly Primary School
Convent of Mercy Academy “ALPHA”