Kadian Freeman
Kingston,Jamaica
Summary
Results-driven and detail-oriented professional with a strong background in operations and postal services . Demonstrates leadership through multiple supervisory and acting managerial roles with a focus on quality assurance and process improvement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Supervisor – Letter Office
Post and Telecommunication Department
- Ensure the processing of
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Supervisor / Team Leader – Express Mail
Post and Telecommunication Department
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Quality Assurance Officer
Post and Telecommunication Department
01.2023 - 01.2025
- Monitored activities and supporting systems to meet compliance regulations.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
Assistant Operations Manager
Post and Telecommunication Department
01.2021 - 01.2022
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Coordinated with General Manager in different operational issues and promotional activities.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
Education
Bachelor of Science Degree - Production and Operations Management
University of the Commonwealth Caribbean
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Staff development
- Processes and procedures
- Operations management
Certification
- Certificate of Competence - Accounting
- National Council on Technical and Vocational Education and Training (NCTVET)
- Certificate of Participation – Management Training
- Post and Telecommunications Department – Human Resource Development Unit
- Supervisory Management
- University of the West Indies
- Quality Management
- Universal Postal Union (UPU) TrainPost
Timeline
Quality Assurance Officer
Post and Telecommunication Department
01.2023 - 01.2025
Assistant Operations Manager
Post and Telecommunication Department
01.2021 - 01.2022
Supervisor – Letter Office
Post and Telecommunication Department
Supervisor / Team Leader – Express Mail
Post and Telecommunication Department
Bachelor of Science Degree - Production and Operations Management
University of the Commonwealth Caribbean
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