KADIAN DANIEL

Experienced Administrative Assistant in a busy counseling practice, responsible for answering and directing calls, scheduling and confirming client appointments, and maintaining clear communication between clients and counselors. Skilled in drafting professional emails, managing clinician calendars, and ensuring smooth daily operations. Consistently upholds HIPAA compliance in handling sensitive client information, maintaining confidentiality and professionalism in all interactions. Proficient in coordinating administrative tasks to support a high-functioning therapeutic environment.

• Deliver efficient and professional customer service via live chat, addressing inquiries, resolving issues, and providing solutions
• Maintain in-depth knowledge of products and services to offer accurate information, handle multiple chats simultaneously, and document interactions in the CRM system
• Collaborate with teams to resolve complex issues, assist with orders, and maintain high standards of communication and professionalism
• Continuously improve service skills through training and feedback

• Maintained tidy and organized store to comply with cleanliness standards
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions
• Greeted customers, helped locate merchandise, and suggested suitable options
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
• Handled cash register operations accurately, balancing drawers at the end of each shift
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products

• Managed inbound and outbound calls to assist customers with account inquiries and payment arrangements
• Negotiated payment plans, ensured compliance with policies and regulations, and maintained accurate records in the CRM system
• Delivered exceptional service by resolving concerns, collaborating with the collections team to meet recovery targets, and educating customers on account status and payment options
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

• Preparing meals
• Taking orders
• Greeting guests
• Keeping the restaurant clean