Kadian Daniel

• Maintained tidy and organized store to comply with cleanliness standards.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Handled cash register operations accurately, balancing drawers at the end of each shift.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Managed inbound and outbound calls to assist customers with account inquiries and payment arrangements
• Negotiated payment plans, ensured compliance with policies and regulations, and maintained accurate records in the CRM system
• Delivered exceptional service by resolving concerns, collaborating with the collections team to meet recovery targets, and educating customers on account status and payment options
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

October 2024-2025

New Responsibilities includes:

• Deliver efficient and professional customer service via live chat, addressing inquiries, resolving issues, and providing solutions. Maintain in-depth knowledge of products and services to offer accurate information, handle multiple chats simultaneously, and document interactions in the CRM system. Collaborate with teams to resolve complex issues, assist with orders, and maintain high standards of communication and professionalism. Continuously improve service skills through training and feedback.

• Duties include preparing meals, taking orders, greeting guests, and keeping the restaurant clean

• Taking inbound calls and assisting FedEx Customers with their missing, delayed, or damaged packages
• Helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns

• Company Overview: New Jersey
• Rides Attendant- Was responsible for the operation, maintenance, and safety of rides, as well as greeting guests as they enter the rides area, checking for proper ride requirements, maintaining a safe environment for both employees and guests
• New Jersey

• Oversees administrative procedures to meet objectives set by Employer or senior management
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals as well as filing and writing receipt books

• Company Overview: In-Service Department
• Duties at Bellevue Hospital included typing flyers and letters, and memos as well as answering phone calls during the day while there
• I was tasked with handing out flyers and assisting in the preparation of a case conferences and lastly constructing charts for the wards
• In-Service Department