Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Kadi-Ann Bartley

Kadi-Ann Bartley

Portmore,Jamaica

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Astute Senior Credit Consultant known for high productivity and efficient task completion. Possess specialized skills in credit analysis, risk assessment, and regulatory compliance which enable success in navigating complex financial landscapes. Excel in critical thinking, negotiation, and communication, ensuring optimal outcomes in client consultations and team collaborations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Credit Consultant, Credit Clerk

, USA
06.2024 - 02.2025
  • Resolved complaints, verified transactions and maximized satisfaction through successful customer consultations.
  • Analyzed credit data and financial statements to determine degree of risk involved in extending credit or lending money.
  • Consulted with customers to resolve complaints and verify financial and credit transactions.
  • Negotiated with creditors to reduce interest rates, waive fees, and create affordable payment plans.

Sales Supervisor

Teleperformance
Montego Bay, Jamaica
03.2023 - 03.2024
  • Administered a team of 12 sales agents, Coaching and development agents
  • Communicated team priorities by leading meetings and giving presentations.
  • Led teams through onboarding process for swift integration into daily operations.
  • Executed daily opening and closing procedures to company standard.
  • Attended and contributed to regular managerial meetings.

Sales Supervisor

Insurance Supermarket INC
, USA
08.2021 - 02.2023
  • Cultivated strong relationships with key clients to ensure customer satisfaction and loyalty.
  • Managed sales team and ensured achievement of sales targets.
  • Provided coaching and guidance to improve individual performance.
  • Organized training sessions on new products, services, or selling techniques.
  • Conducted regular performance evaluations and provided constructive feedback.
  • Developed comprehensive training programs that enhanced team''s product knowledge and sales skills.

Customer Service & Sales Trainer

IBEX Global
12.2017 - 08.2021
  • Facilitate Classes, Upskill Agents, Coaching and Development, Liaison with Clients, Training and developing new hires
  • Conducted regular workshops, seminars, and individual training sessions focusing on various sales techniques.
  • Collaborated with sales management to identify skill gaps and develop targeted training initiatives.
  • Delivered results using role-playing, simulations and lectures.

Travel Consultant

Intele Travel
, USA
10.2015 - 02.2017
  • Planned and booked complex and large-scale domestic and international travel packages
  • Drafted and updated itineraries and kept travelers notified of changes.
  • Developed relationships with vendors to ensure best deals and promotions for clients.
  • Managed deadlines by prioritizing tasks effectively during peak seasons or times of increased workloads.

Administrative Clerk

Aunt Jenny Wholesale
03.2013 - 12.2014
  • Handling Premium Accounts, Inventory Management, Filing, Payroll, Staff Attendance Tracking, Handling Incoming Calls
  • And Quires
  • Produced professional, error-free business correspondence for internal and external use.
  • Completed accurate daily transactions and kept meticulous records.
  • Handled calls from outside customers and team members needing assistance with various administrative matters.
  • Maintained office files and records, ensuring proper organization and accessibility.

Receptionist, filing clerk

Andrew's Memorial Hospital
12.2005 - 02.2013
  • Incoming and outgoing call handling, Filing patient's dockets, Making appointments
  • Directed numerous calls per day to appropriate recipients using multi-line system.
  • Monitored lobby access, security parameters and visitor documentation.
  • Anticipated guest needs, delivering exceptional customer service to exceed expectations.
  • Recorded inquiries, complaints and comments as well as action taken.

Education

Pre-Requisites - Business - Mature Entry Pre-Requisites for Under Grad Program, English, Mathematics, Business Administration

University Of Technology Of Jamaica
Jamaica, Jamaica

Office Administration - CXC 2, Integrated Science, CXC 2, Electronic Document Preparation, CXC 2, Social Studies, CXC 3

Waterford High School
Portmore, St.Catherine

Some College (No Degree) - Geriatric Care

Heart Trust NTA
Jamaica

Skills

  • Customer service
  • Sales
  • Time management
  • Active listening
  • Multitasking
  • Guest engagement
  • Order accuracy
  • Effective communication
  • Attention to detail
  • Team leadership
  • Detail orientation

Languages

English
First Language

Certification

  • Jamaica One Love Rewards Certified for Travel Agents

Timeline

Senior Credit Consultant, Credit Clerk

06.2024 - 02.2025

Sales Supervisor

Teleperformance
03.2023 - 03.2024

Sales Supervisor

Insurance Supermarket INC
08.2021 - 02.2023

Customer Service & Sales Trainer

IBEX Global
12.2017 - 08.2021

Travel Consultant

Intele Travel
10.2015 - 02.2017

Administrative Clerk

Aunt Jenny Wholesale
03.2013 - 12.2014

Receptionist, filing clerk

Andrew's Memorial Hospital
12.2005 - 02.2013

Pre-Requisites - Business - Mature Entry Pre-Requisites for Under Grad Program, English, Mathematics, Business Administration

University Of Technology Of Jamaica

Office Administration - CXC 2, Integrated Science, CXC 2, Electronic Document Preparation, CXC 2, Social Studies, CXC 3

Waterford High School

Some College (No Degree) - Geriatric Care

Heart Trust NTA

Similar Profiles

CREATE PROFILE
Kadi-Ann Bartley