Kadesh Levene

Main function in this capacity is to provide support for the companies KYC Project. This project is geared towards accurately reviewing and remediating client files in accordance with industry regulations. The following duties are performed:

• Analyze and evaluate over 25 files daily for discrepancies i.e. missing and invalid documents.
• Conduct client risk rating by analyzing various factors and using internal/external risk tool for categorizing
• Execute customer contact through phone and email as part of file and system remediation process
• Remediate client files by collecting valid demographic information with supporting documentations and updating relevant storage systems.
• Ensure client files adheres to AML, CFT and POCA policies outlined by FSC
• Collaborate with internal personnel to capture current client information while adhering to regulatory requirements .
• Manage call logs and weekly activity tracking systems and produce weekly reports that are given to senior management.

In conjunction with Assistant Technology Manager responsibilities were geared towards the development and improvement of processes, benchmarking, investigations, reporting, quality assurance etc.

Duties performed included:

• Execute regular Benchmarking of market products ( new and existing)
• Engaged in extensive research and experimental procedures for process development and improvement
• Handled customer complaints through investigations, solutions and close outs
• Conducted testing of standard and prospective raw materials
• Prepared customer samples for production and sales team
• Executed quality checks on coatings to ensure adherence to internal and external standards.
• Answered customer's queries related to coating application and surface preparation.
• Work in conjunction with Laboratory supervisor and Marketing Team on new product development and product improvement.

• Managed over 50 calls per day with focus on customer satisfaction
• Responded to customers calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.