KADENE D’ANDRA CRAWFORD
Knock Patrick
Summary
Driven high school graduate with good communication skills seeking an opportunity to gain meaningful employment to utilize my training and skills, while making a significant contribution to the success of the organization. Completes cleaning tasks and offers skills in light maintenance. Multitasking and attentive individual willing to work any available shift. Excellent team worker who cooperates to complete large jobs quickly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Custodial Services
New Broughton Primary
01.2025 - 08.2025
- Duties entail- cleaning and sanitizing restrooms and common areas.
- Determined work schedules necessary to carry out required custodial services.
- Upheld high levels of customer satisfaction with timely completion of requested custodial services.
- Ensured facility maintenance by coordinating with custodial services and reporting issues promptly.
- Increased efficiency of custodial services by proactively identifying high-traffic areas that required more frequent attention.
Customer Service Representative
Sutherland Global Services
01.2021 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shopkeeper
Restore Convenience Store
01.2011 - 12.2012
- Assisting customers with purchases and inquiries. Operating cash registers and processing transactions.
- Ordered goods from various vendors to maintain store merchandise levels.
- Filled orders by gathering merchandise specified in requisitions.
- Received product shipments and organized in stockroom storage area.
Education
High School Diploma -
Cross Keys High School
Cross Keys, Manchester 12.2010
Skills
- Custodial services skills
- Custodial services
- Writing Skills
- Communication skills
- Inter-Personal Relationship
- Microsoft word
- Microsoft Excel
Certification
- Heart College of Hospitality Services - Cardiff Hall Runaway Bay, St. Ann
- Front desk- Level 2 - January 2009 - December 2010
- Heart College of Hospitality Services - Cardiff Hall, Runaway Bay, St. Ann
- Front desk- Mixology- Level 2 - January 2009 - December 2010
Additional Information
Proper Sanitization Session - 2021-2022 - Comprehensive Clinic Race Course Road - Mandeville, Manchester, Jamaica
Emphasis on Key Areas of Focus
- Maintaining a clean work environment
- An effective rinse step
- Learn how to properly prepare and use chemical sanitizers.
CO-CURRICULAR ACTIVITIES & AWARDS
- Prefect - Cross Keys High - 2008
REFERENCES
- Conrod Senior
Ministry of Religion
Plowden District, Cross Keys P.O
876-502-1689
- Sebastian Simpson
Justice of Peace
Plowden District, Cross Keys P.O
876-206-7111
Timeline
Custodial Services
New Broughton Primary
01.2025 - 08.2025
Customer Service Representative
Sutherland Global Services
01.2021 - 12.2024
Shopkeeper
Restore Convenience Store
01.2011 - 12.2012
High School Diploma -
Cross Keys High School