Summary
Overview
Work History
Education
Skills
References
Timeline
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Kadeene Obryan Scott

Kingston

Summary

Adaptable professional recognized for the ability to swiftly master new concepts and thrive in dynamic environments. Demonstrates strong problem-solving skills and a commitment to continuous learning, effectively applying new knowledge to enhance performance. Proven track record of successfully navigating change while contributing to organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Relation Officer

Moorland Development Company Ltd.
08.2022 - 02.2024
  • Identified customer needs and provided appropriate solutions through upselling products or services.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Implemented customer feedback mechanisms to gather insights and improve service delivery.
  • Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Addressed customer questions and concerns regarding products and services.
  • Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Managed escalated situations diplomatically while ensuring all parties were satisfied with the resolution process.
  • Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
  • Managed crisis communications, turning dissatisfied customers into brand advocates.
  • Developed personalized communication plans for high-value clients to enhance engagement.
  • Developed relationships with customers to ensure repeat business opportunities.
  • Conducted market research activities by interviewing current customers about their preferences regarding products and services.
  • Followed up with customers after their purchase to ensure their satisfaction was met.

Social Media Liaison Officer

Moorland Development Company Ltd.
09.2021 - 06.2022
  • Worked closely with executive leadership team members to ensure accuracy of messaging in all communications materials.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with marketing team members to develop integrated campaigns that included traditional PR tactics as well as digital marketing strategies.
  • Responded to inquiries from the media in a timely manner.
  • Researched topics related to current industry trends and issues affecting the organization's operations.

Tour Guide

Full Sail University
05.2019 - 05.2020
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.

Program Host, Engineer, Producer

NCU Media Group (NCU FM)
04.2014 - 05.2018
  • Collaborated with producers and assistants to select and implement program content.
  • Established strong working relationships with local businesses to secure resources for program operations.
  • Developed storylines for broadcasts to engage listeners and increase audience numbers.
  • Reported breaking news and reports informing audiences of important events.
  • Interviewed guests and conversed according to script.
  • Provided commentary during sporting events, parades and conventions.
  • Hosted events being broadcast over television or radio.
  • Represented station at promotional appearances to drive sales for advertising partners.
  • Wrote and edited video and scripts for broadcasts.
  • Provided support to team members in the form of training, guidance and feedback.
  • Shared public service announcements, music information and upcoming events with audiences.
  • Created content for social media campaigns to increase public awareness of programs.
  • Announced station breaks, commercials and public service information
  • Used proper elocution and articulation to deliver news and features stories during broadcasts.

Customer Service Representative

Sutherland Global Services
08.2016 - 01.2017
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Conferred with customers by telephone to provide information about products or services and take orders.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Arts - Communication Arts and Technology

University of Technology
Jamaica
08-2027

Skills

  • Proficient in Microsoft Word
  • Excel Proficiency
  • Proficient in Microsoft PowerPoint
  • Visual Communication Proficiency
  • Audio Editing Expertise
  • Adobe Premiere Editing Skills
  • Experience with Adobe Spark CC
  • Proficient in Adobe Illustrator
  • Expertise in Adobe Lightroom CC
  • Public Speaking Expert
  • Event Host
  • Experienced Voice Performer
  • Content Creator
  • Audio Production
  • Multi-Platform Marketing
  • Multimedia Content Developer
  • Creative Visual Designer
  • CRM software proficiency
  • Sales proficiency
  • Inter-department collaboration

References

References available upon request.

Timeline

Customer Relation Officer

Moorland Development Company Ltd.
08.2022 - 02.2024

Social Media Liaison Officer

Moorland Development Company Ltd.
09.2021 - 06.2022

Tour Guide

Full Sail University
05.2019 - 05.2020

Customer Service Representative

Sutherland Global Services
08.2016 - 01.2017

Program Host, Engineer, Producer

NCU Media Group (NCU FM)
04.2014 - 05.2018

Bachelor of Arts - Communication Arts and Technology

University of Technology

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Kadeene Obryan Scott