Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

KADEEN C. FARQUHARSON

Washington Gardens, Kingston

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients. Skilled in customer service, sales, administrative support, project management, problem-solving, communicating effectively and providing sufficient support in fast-paced environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Account Executive

SUPREME OUTDOOR ADVERTISING LIMITED
07.2024 - Current
  • Promoted to full-time Account Executive role after consistently exceeding sales performance and client engagement during probationary period.
  • Managed a portfolio of key client accounts by acting as the central point of contact between clients and vendors to ensure a seamless campaign delivery.
  • Prospected and secured new clients by pitching innovative advertising and branding packages, contributing to a 15% boost in company revenue.
  • Increased client retention by 25% through proactive communication, personalized service by assisting them to choose the right signs and branding for their business or campaign.
  • Collaborated with in-house graphics department and production team while ensuring a timely execution and brand consistency.

Administrative Assistant, Accounts Receivables Assistant & Part Time Sales Representative

SUPREME OUTDOOR ADVERTISING LIMITED
05.2016 - 06.2024
  • Managed daily office operations including data entry, greeted existing and new clients, answered emails, coordinated meetings and set appointments for Managing Director and General Manager.
  • Maintained organized filing systems while preparing documents such as draft letters, employee attendance reports and office supplies management.
  • Answered multi-lined phone system, routing calls, delivering messages to staff, communicated on behalf of Managing Director and General Manager.
  • Prepared weekly reports on outstanding invoices and payment status.
  • Tracked and recorded incoming payments ensuring accurate account reconciliation.
  • Followed up with clients on overdue balances to support timely collections.
  • Gained in-depth product knowledge by observing daily operations and assisted with routine tasks.
  • Processed transactions and provided after-sales support to maintain customer satisfaction and loyalty.
  • Liaised between clients and vendors and maintained effective lines of communication with product inquiries, upselling based on their campaign needs or business branding.


Client Support Representative

CONDUENT JAMAICA
07.2014 - 02.2015
  • Handled inbound and outbound calls for Amazon Audible, delivering prompt and personalized support and account assistance.
  • Promoted Audible's membership plans, add-ons and consistently meeting upselling and cross-selling targets.
  • Educated customers on product features on the phone application and website, benefits to increase their subscriptions resulting in customer retention by 15%.
  • Resolved billing, subscriptions and basic technical issues for seamless processes.
  • Maintained accurate transactions and records in CRM systems by logging call notes and outcomes, automate follow-ups by sending emails.

Administrative Assistant & Accounts Receivables Assistant

DELTA SUPPLY COMPANY LIMITED
07.2013 - 12.2013
  • Managed daily office operations including data entry, greeted existing and new clients, answered emails, coordinated meetings and set appointments for Managing Director and General Manager.
  • Handled incoming and outgoing calls and communicated on behalf of Managing Director, General Manager and other departments.
  • Applied and cleared payments on customer cash and deposit accounts ensuring accurate reconciliation.
  • Scanned and recorded customer deposit slips and followed up on overdue balances to support timely collections.

Client Services & Billing Assistant

ASSESSMENT RECOVERIES LIMITED
07.2011 - 12.2012
  • Processed and disbursed refund cheques to customs brokers ensuring accuracy and timely delivery.
  • Coordinated closely with internal departments to resolve account discrepancies by collecting overdue fees for security deposit, port demurrage and detention charges.
  • Responded to customer inquiries and complaints regarding shipment billing and transferred incoming calls to relevant departments ensuring efficient call routing.

Titles Officer Assistant

NATIONAL LAND AGENCY
06.2010 - 04.2011
  • Assisted in the processing and verification of land title documents ensuring accuracy.
  • Maintained and updated land registration records to support efficient document retrieval.
  • Responded to incoming calls and supported senior scanning department supervisor by organizing titles and files.

Education

Associate of Science Degree - Business Management Studies

PORTMORE COMMUNITY COLLEGE
09.2008

High School Diploma - undefined

ST. HUGH'S HIGH SCHOOL
07.2008

Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Written & Verbal Communication
  • Team Collaboration & Confidentiality
  • Records & Filing Management
  • Quality Customer Service
  • Document Proofreading & Drafting
  • Time Management & Multitasking
  • Meeting Coordination & Scheduling

Certification

  • Certificate in Creating an Online Business, NCB Foundation Level Up Grant Program, 08/01/22
  • Certificate in Digital Marketing, ICreate Institute, 01/01/23
  • Certificate in Software Development: Website Development, ICreate Institute, 06/01/23

Additional Information

Colette Foster-Brown - Accounts Receivables Officer
Supreme Outdoor Advertising Limited
accounts@soajamaica.com | 876-325-3237


Marcia Skervin - Justice of the Peace
876-386-3668

Timeline

Account Executive

SUPREME OUTDOOR ADVERTISING LIMITED
07.2024 - Current

Administrative Assistant, Accounts Receivables Assistant & Part Time Sales Representative

SUPREME OUTDOOR ADVERTISING LIMITED
05.2016 - 06.2024

Client Support Representative

CONDUENT JAMAICA
07.2014 - 02.2015

Administrative Assistant & Accounts Receivables Assistant

DELTA SUPPLY COMPANY LIMITED
07.2013 - 12.2013

Client Services & Billing Assistant

ASSESSMENT RECOVERIES LIMITED
07.2011 - 12.2012

Titles Officer Assistant

NATIONAL LAND AGENCY
06.2010 - 04.2011

High School Diploma - undefined

ST. HUGH'S HIGH SCHOOL

Associate of Science Degree - Business Management Studies

PORTMORE COMMUNITY COLLEGE

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