Kadece Edwards-Strachan
Camberwell PO
Summary
Dedicated professional with demonstrated strengths in customer service and farm management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator, with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Customer Care Officer
North East Regional Health Authority, Annatto Bay Hospital
09.2020 - Current
- Analyze complaint data for swift resolution of complaint
- Processed incoming mail and distributed to relevant departments or individuals
- Utilized excellent communication skills to interact effectively with clients from diverse backgrounds
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Developed and maintained filing systems for confidential documents and records
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Compiled and entered data into various databases to ensure accuracy and completeness
- Monitored daily operations in order to ensure efficient workflow processes were being followed
- Established professional and collaborative working relationships with colleagues and external parties
- Identified areas of improvement in the customer experience process and proposed solutions accordingly
- Maintains active knowledge of policy manuals and procedures.
General Supervisory/ Farm Student Employee
College of Agriculture, Science and Education
08.2015 - 05.2016
- General animal husbandry – sanitation, feeding and breeding programmes; pasture management technique, planting of vegetables and orchard crops, pruning/maintain ornamental plants and general maintenance
- Daily and periodic updating of clientele records
- Prepare daily and periodic farm records: –inventory, accounts/invoices for clientele etc.
Education
Certification in Business Administration Level 5 -
HEART/NSTA Trust, Port Maria, St. Mary
05.2024
Certification in Customer Service Level 2 -
HEART/NSTA Trust, Port Maria, St. Mary
11.2023
Bachelor of Technology in Agricultural Production and Food Systems Management -
College of Agriculture, Science and Education
11.2020
Associate of Science Degree in General Agriculture -
College of Agriculture, Science and Education
11.2018
Skills
- Adaptability
- Organizational Skills
- Administrative Support
- Attention to Detail
- Interpersonal Skills
- Problem Solving
- Computer Proficiency
- Front Desk Management
- Team Collaboration
- Data Entry
- Time Management
- File Management
Websites
Timeline
Customer Care Officer
North East Regional Health Authority, Annatto Bay Hospital
09.2020 - Current
General Supervisory/ Farm Student Employee
College of Agriculture, Science and Education
08.2015 - 05.2016
Certification in Business Administration Level 5 -
HEART/NSTA Trust, Port Maria, St. Mary
Certification in Customer Service Level 2 -
HEART/NSTA Trust, Port Maria, St. Mary
Bachelor of Technology in Agricultural Production and Food Systems Management -
College of Agriculture, Science and Education
Associate of Science Degree in General Agriculture -
College of Agriculture, Science and Education
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