KADECE EDWARDS

• Greet customers/ patients upon arrival, offered assistance and answered questions to build rapport and retention.
• Manage individual case files while maintaining strict data accuracy standards.
• Analyze complaint data for swift resolution of complaint.
• Prepare weekly report to update management on daily duties, identify trends to inform strategies to improve delivery.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Liaise with internal staff to ensure that customers/ patient's affairs are dealt with accordingly and acceptable service is provided.
• Work collaboratively with team to handle task and assignments effectively.
• Managed over 50-100 calls per day, respond to inquires and transfer calls to correct departments and personnel.
• Handle messages, retrieve mails, packages and documents for internal customers arrange for pick up or transmittal.
• Prepare minutes for customer service committee meetings and assist with supervisory duties.
• Worked flexible hours; night, weekend, and holiday shifts.

• Assisted customers at POS system to place orders.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Prepare and serve coffee daily.
• Prepare and package food items for use in meal preparation.
• Ensure sanitation practices are followed, routine sanitation before and after food preparation.
• Arranged and prepared tables for customers to offer memorable experiences and foster repeat business.

• Greeted customers at counter to fulfill requests and established customer friendly environment.
• Sliced and served cold cuts.
• Conduct taste test to analyze texture and taste of different brand meats.
• Prepare salad bar, clean and sanitize area at 30 minutes interval.
• Pack food items in cold storage using FIFO method.
• Ensure cold storage refrigerator is at correct temperature.
• Assess quality of meat in storage.
• Record removal of damaged or contaminated food items.
• Separate meat from dairy products as well as raw and cooked meat.
• Package and label food items in correct container.
• Clean and sanitize slicers after usage to prevent food allergies and crossed contamination.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise.
• Checked over 50 identification cards daily for proof-of-age for alcohol and tobacco sales.
• Created price tags and merchandise signs.
• Processed customer refunds and exchanges according to established guidelines.
• Reviewed new promotions and monitored price changes.