Hi, I’m
Kacia Sutherland
30 Upper Ward Close
Summary
Trustworthy Sales Representative with 3-4 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in anything I put my mind to. Responsible customer service representative , passionate about delivering outstanding quality and services.
Overview
13
years of professional experience
1
Certification
Work History
SWIFTISLE876
Trainer and Team Leader
06.2025 - 09.2025
Job overview
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
GENESIS BPO GENERAL LLC
sales experience representative
01.2025 - 05.2025
Job overview
- A work from home airline company where I provided detailed information on flights and pick-up time to enhance satisfaction.
SUTHERLAND GLOBAL
Customer Service Representative
11.2023 - 12.2024
Job overview
- Provided after-sales support, including troubleshooting and advice, to ensure customer satisfaction and loyalty.
- Handled high-volume telephone calls to address and resolve customer queries.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
ALORICA
Customer Service Representative
08.2021 - 01.2022
Job overview
- Booked reservations for hotels both locally and abroad.
- Built rapport with customers through courteous and professional communications.
NATIONAL'S WORK AGENCY
Canteen Staff
01.2019 - 08.2021
Job overview
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
DEAN'S VARIETY STORE & MORE
Store Clerk
08.2020 - 01.2021
Job overview
- Assisted in setting up promotional displays, attracting customer attention to offers.
- Managed stock levels on shelves, conducting regular inventory checks to prevent shortages.
RHODES HOMES FOR THE ELDERLY
Healthcare Nurse
08.2018 - 01.2020
Job overview
- Healing the sick and elderly.
- Managed wound care for patients, including dressing changes and monitoring for signs of infection.
- Measured blood pressure, pulse and temperature to assess and record vital signs.
- Provided emotional support to patients and their families, helping them cope with illness and recovery.
- Documented patient care services by charting in patient and department records accurately.
KAMEX, (CLOTHING STORE)
Sales Representative
08.2012 - 09.2012
Job overview
- Facilitated promotion and sales of clothing items.
- Shared comprehensive brand and product knowledge to maximise sales.
Education
Distinction College
CXC from Human & Social Biology
University Overview
- GPA: 3
Distinction College
CXC from Social Studies
University Overview
- GPA: 3
Merl Grove High School
CXC from Mathematics
University Overview
- GPA: 1
Merl Grove High School
CXC from Spanish
University Overview
- GPA: 2
Merl Grove High School
CXC from English Language
University Overview
- GPA: 2
Merl Grove High School
CXC from English Literature
University Overview
- GPA: 2
Merl Grove High School
CXC from Information Technology
University Overview
- GPA: 3
Skills
- Customer relations
- Excellent time management skills
- Outstanding leadership qualities
- Problem-solving skills
Education
other,other,other,other,other,other,other
Certification
- Diploma in Practical Nursing
- Excellence in Mathematics
- Best Attendance
- Achievements in English Language
Hobbies and interests
- Able to Read and write
- Painting and drawing
- Assisting others
Timeline
Trainer and Team Leader
SWIFTISLE876
06.2025 - 09.2025
sales experience representative
GENESIS BPO GENERAL LLC
01.2025 - 05.2025
Customer Service Representative
SUTHERLAND GLOBAL
11.2023 - 12.2024
Customer Service Representative
ALORICA
08.2021 - 01.2022
Store Clerk
DEAN'S VARIETY STORE & MORE
08.2020 - 01.2021
Canteen Staff
NATIONAL'S WORK AGENCY
01.2019 - 08.2021
Healthcare Nurse
RHODES HOMES FOR THE ELDERLY
08.2018 - 01.2020
Sales Representative
KAMEX, (CLOTHING STORE)
08.2012 - 09.2012
Merl Grove High School
CXC from Mathematics
Merl Grove High School
CXC from Spanish
Merl Grove High School
CXC from English Language
Merl Grove High School
CXC from English Literature
Merl Grove High School
CXC from Information Technology
Distinction College
CXC from Human & Social Biology
Distinction College
CXC from Social Studies