Kaci Thompson
Ocho Rios
Summary
Hardworking and driven professional offering extensive knowledge on excellent customer service. Fully capable of working with others with a common interest of getting the job done. Diligent in building and retaining account by providing support and attentive service.
Overview
5
5
years of professional experience
Work History
Sales Manager
Ibex Global Ja.
04.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.
Rooms Controller
Moon Palace Jamaica
09.2018 - 06.2020
- Registered guests and relayed pertinent information about available amenities and events taking place at facility.
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Processed all guest check-ins, activated room keys and secured valid payments.
Education
High School Diploma -
Ocho Rios High School
Ocho Rios, St. Ann06.2018
Skills
- Communication and Engagement Techniques
- Verbal and Written Communication
- Product Knowledge
- Risk Mitigation
- Coaching and Mentoring
- Continuous Improvements
- Exceptional Multitasking Skills
Timeline
Sales Manager
Ibex Global Ja.
04.2021 - Current
Rooms Controller
Moon Palace Jamaica
09.2018 - 06.2020
High School Diploma -
Ocho Rios High School
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