Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Armed Operations Manager / Information Technology Officer / Marketing Manager
Milex Security Services Ltd
06.2022 - Current
Develop and implement security policies and procedures to safeguard organizational assets.
Conduct risk assessments and vulnerability analyses to identify security threats.
Manage security staff, ensuring effective response to incidents.
Coordinate emergency response plans and security drills.
Oversee surveillance systems and access control measures.
Collaborate with law enforcement and emergency services as needed.
Ensure compliance with industry regulations and best practices.
Foster a culture of security awareness through staff training and communication.
Conduct site visits to ensure client needs are being met and that security officers are adhering to location protocols and dress standards.
Address any issues or concerns on-site, providing immediate solutions as needed.
Gather feedback and observations to relay to the relevant personnel at headquarters for further action and continuous improvement.
Oversee the organization’s IT infrastructure, ensuring system availability and performance.
Implement cybersecurity measures to protect sensitive information and systems.
Provide technical support and troubleshooting for hardware and software issues.
Develop and enforce IT policies and procedures to ensure operational efficiency.
Conduct system audits and assessments to identify areas for improvement.
Stay updated on emerging technologies and recommend solutions that align with business goals.
Manage vendor relationships and oversee IT procurement processes.
Coordinate IT projects, ensuring timely delivery and alignment with organizational objectives.
Develop and execute comprehensive marketing strategies to increase brand awareness.
Manage and oversee recruiting campaigns across various channels.
Analyze marketing metrics and adjust strategies based on performance data.
Manage digital marketing initiatives, including social media and email campaigns.
Prepare and manage the marketing budget to optimize resource allocation.
Established and managed the company’s presence on Instagram, LinkedIn, and Facebook, enhancing brand visibility and engagement.
Developed and executed targeted advertising campaigns for recruitment and brand awareness in the digital landscape.
Implemented Google Ads to increase online visibility and drive traffic to the company’s website.
Analyzed campaign performance metrics to optimize strategies and improve return on investment.
Admin assistant
Milex Security Services Ltd
01.2019 - 08.2019
Developed and managed an efficient filing system for company personnel, ensuring easy access to employee records.
Provided comprehensive support to management and staff with various administrative tasks, including photocopying, faxing, and documenting information during site visits.
Assisted in the preparation and distribution of payroll envelopes, ensuring accuracy and timeliness.
Adhered to established office protocols for the receipt and distribution of incoming mail, maintaining organizational efficiency.
Created and edited professional documents using Microsoft Word, enhancing overall documentation quality.
Successfully implemented the Proxy Guard System to enhance security patrols.
Coordinated security services for company events, ensuring a safe and organized environment.
Education
Secondary -
Wolmer's Boys' High School
06.2017
Tertiary - Business Administration - Marketing
Conestoga College
08.2022
Tertiary - undefined
Humber College
01.2019
Tertiary - undefined
Humber College
05.2018
Skills
Clients
Deadline Management
Punctual
Microsoft Word
Microsoft Excel
Customer service
Team leadership
Operations management
Problem-solving
Certification
Word 2019 Essential Training Feb 2020
Completed a Word 2019 essential training course on LinkedIn Learning.
Excel 2019 Essential Training Feb 2020
Completed a Excel 2019 essential training course on LinkedIn Learning.
Completed a Certificate in Crime and Security Management from Northern Caribbean University. 2024.
Languages
English
Extracurricular activities
Volunteer support person Sep 2016 - Jun 2017 Emmanuel Christian Academy, Kingston, Jamaica Assisted with monthly bank reconciliation to ensure accurate financial records. Supported administrators and teachers in daily operations, including filing, updating student records, and distributing educational materials. Helped coordinate student logistics for field trips, enhancing the overall educational experience.
Publications
SLB Offers Students Pay As You Study Loan August 2015
During my internship with the Gleaner Company, I had the opportunity to research and write an article on a topic assigned by my advisor. I conducted in-depth research and performed interviews to gather insights, ensuring a well-rounded and informative piece for publication.
One of the company’s security officers was recognized for exemplary professionalism and outstanding customer service, receiving commendation for his commitment to maintaining a positive and secure environment.
Owner (Part-Time Sales Manager) at Mr. Transmission Milex Autocare of Stafford- Automotive RepairOwner (Part-Time Sales Manager) at Mr. Transmission Milex Autocare of Stafford- Automotive Repair