Julia Smith-Guyah

• Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
• Maintained long-term, profitable relationships with clients through problem-solving, issue resolution and recommendation of new products and services.
• Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
• Met with clients to ascertain needs and develop plans which address current and long-term goals.
• Resolved customer complaints regarding sales and service.
• Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
• Addressed inquiries from clients and department team members.

• Provide administrative assistance to the Sales & Marketing Consultant
• Answer all inbound calls and respond to customer requests promptly
• Manage and update customer files
• Work with a team to accomplish goals in providing quality customer satisfaction
• Successful at training and mentoring employees to promote a culture of collaboration and maximise team performance
• Provide customers with product information and services
• Identify and resolve customer issues using a computer system
• Follow-up on customer inquiries that may not have been resolved
• Consistently exceed performance standards for the position
• Support colleagues administratively: writing letters, complaint reports and provide updates
• Perform receptionists duties
• Process customer orders using data entry
• Prepares quotations
• Effectively communicate with customers using friendly and appropriate language to explain delays in production and delivery.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Consulted with customers to resolve service and billing issues.

• Scanned and filed forms, reports, correspondence and receipts.
• Pulled files for staff, management and third-party requests.
• Retrieved requested files and delivered to appropriate personnel.
• Reviewed files to check for complete and accurate information.
• Destroyed outdated and protected information in digital and physical formats.
• Input data into computer systems to support document and information retrieval.
• Added new material to file records or created new records.
• Sorted or classified information according to content, purpose or user criteria.
• Scanned or read incoming materials to determine classification or filing.
• Answered questions about records or files.
• Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
• Located missing records by searching files or contacting individuals assigned to records.
• Modified or improved filing systems.
• Tracked materials removed from files to facilitate return process.

CSEC) Mathematics

English A [Language]

Electronic Document Preparation Management [EDPM] Social Studies

Human and Social Biology