Julene Thompson
Summary
Driven professional with a proven track record at companies worked, adept in reservation software and excelling in guest relations. Also a trained massage therapist with exceptionally great customer services skills and enhances customer satisfaction and loyalty through great service and problem solving.
Overview
1
1
year of professional experience
Work History
Room Reservations Agent
Teleperformance
Montego Bay Jamaica
03.2024 - Current
- Provided thorough information about hotel facilities, pricing, and policies to potential guests during the booking process.
- Monitored room availability closely, optimizing occupancy rates by adjusting bookings as needed.
- Handled high volumes of calls and emails, managing multiple reservations simultaneously while maintaining attention to detail.
- Maintained a comprehensive knowledge of hotel policies and procedures, ensuring accurate information was conveyed to guests during the reservation process.
- Resolved reservation issues promptly, maintaining professionalism and composure under pressure.
Massage Therapist
Natasha’s One Love Massage Spa
Negril
02.2023 - 07.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Education
Certificate - Massage Therapy, Skin Care And Nail Care
ADO UNISEX SCHOOL OF MASSAGE THERAPY AND COSMO
Savana Lamar Westmorelanf 01.2023
Green Island High School
Green Island Hanover 09.2022
Skills
- Reservation software knowledge
- Patience and composure
- Goal-oriented mindset
- Efficient work habits
- Guest Relations
- Client Confidentiality
- Building rapport
- Policy Adherence
- Cross-selling abilities
- Guest Services
- Customer Service
- Problem-Solving
- Hospitality services
- Customer Service Management
Timeline
Room Reservations Agent
Teleperformance
03.2024 - Current
Massage Therapist
Natasha’s One Love Massage Spa
02.2023 - 07.2023
Certificate - Massage Therapy, Skin Care And Nail Care
ADO UNISEX SCHOOL OF MASSAGE THERAPY AND COSMO
Green Island High School