Judy White
Kingston
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
University of Technology,Jamaica
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Mail Room Clerk
University of Technology, Jamaica
08.2015 - 12.2023
- Manage the distribution of internal and external mails
- Record all mails received and for dispatch electronically.
- Monitor the usage of the franking machine and ensure that adequate funds are secured for it.
- Prepare monthly reports for the distribution of mails
- Assist customers with information regarding application
- Prepare and submit drivers’ overtime claims
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Hotel Management Trainee
The Jamaica Pegasus Hotel
05.2023 - 07.2023
- Assisted with logging information on the detail report sheet
- Responsible for inspecting surfaces and room
- Assisted with setting side stations and clearing tables
- Assisted guest with information and taking calls
- Assisted supervisor with guest check in and check out process
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.
Clerk
Jamaica Examinations Centre-University of Technology, Jamaica
01.2012 - 01.2015
- Assisted supervisors with logging and distributing exam cards and scripts
- Processed invigilators’ claim form
- Assisted supervisors with assigning invigilators’ to exam rooms.
Call Center Representative
Xerox Services
10.2012 - 02.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Bachelor of Science - Hospitality
University of Technology
Kingston, Jamaica11.2023
University of Technology – Office of the Customer Service Advocate
01.2017
Associate of Arts - Food And Nutrition
Tarrant High School
Kingston, Jamaica07.2011
Skills
- Switchboard Operating
- Computer Literacy (Microsoft Word, Microsoft Excel)
- Admirable Customer Service Skills
- Data Entry
- Customer Service
- Documentation and Recordkeeping
- Teamwork orientation
- Professional Appearance
Timeline
Administrative Assistant
University of Technology,Jamaica
12.2023 - Current
Hotel Management Trainee
The Jamaica Pegasus Hotel
05.2023 - 07.2023
Mail Room Clerk
University of Technology, Jamaica
08.2015 - 12.2023
Call Center Representative
Xerox Services
10.2012 - 02.2013
Clerk
Jamaica Examinations Centre-University of Technology, Jamaica
01.2012 - 01.2015
Bachelor of Science - Hospitality
University of Technology
University of Technology – Office of the Customer Service Advocate
Associate of Arts - Food And Nutrition
Tarrant High School
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