Judy-Ann Reid

• Provided management support for software test analysts (6) within the Programme Management Office.
• Recruited new candidates to maintain a robust talent pool of software test professionals.
• Provided staff coaching and training to drive continuous improvement.
• Established measurable goals and objectives for software quality.
• Developed and maintained software testing and quality assurance procedures.
• Developed and monitored software test schedules for on average 10 projects annually.
• Monitored resolution of bugs and helped developers tackle ongoing problems by providing QA perspective.
• Implemented risk mitigation strategies to manage software issues that threatened solution operational readiness.
• Lead brainstorming sessions with business and technical teams to solve software issues and improve software delivery.
• Served as software vendor procurement evaluator.
• Provided analytical management reports on software delivery effectiveness from a QA perspective and recommendations for issues found.

• Streamlined QA and testing methodology through development of processes and implementation of testing tools.
• Mentored teams throughout the software testing lifecycle.
• Provided quality assurance governance support to Developers and Software Systems Analysts.
• Provided test case designing training for software testers to improve the effectiveness of manual testing.
• Managed 30 persons across 10 departments providing test support on major core banking system upgrade.
• Developed and maintained software test schedules.
• Prepared management reports on testing progress and risk assessment of outstanding defects.

• Managed test & quality assurance services in 13 Caribbean islands
• Led a regional Technology test team with oversight of system and user acceptance testing
• Created the first LIME Caribbean testing team
• Enforced and maintained test management process changes
• Provided test governance support to the Technology regional team
• Managed test environments used across all 13 LIME business units
• Successfully amalgamated the regional testing team with 3rd party service provider based in India
• Provided IT senior management team with test metric analysis
• Developed and maintained test project schedules for the Technology division

• Tested hardware and software within sandbox environment prior to release to production.
• Developed test plans and test cases
• Delivered software testing training to new recruits
• Prepared work assignments for user acceptance test teams
• Executed testing of software releases and technology infrastructure changes prior to the evaluation by business users
• Supervised a test team of 12 who unearthed major defects in the upgraded Customer Information System. These defects were resolved prior to rollout to 13 countries.

• Tested software releases and technology infrastructure changes prior to the evaluation by business users Define test strategies, write and develop test plans and procedures
• Facilitated requirements definition prototyping and review process with business stakeholders
• Provided test result analysis reports
• Developed procedures and provided training for the first test tool implemented by LIME – Defect Tracker
• Conducted system testing for custom built service request software used by 3rd party service providers. This resulted in zero defects found during user acceptance testing and successful implementation

Major Software Engineering, Minor Network Administration