Summary
Overview
Work History
Education
Timeline
Generic

Judine Johnson

Marketing Specialist
Montpelier, Sandy, Hanover Jamaica,12

Summary

To be gainfully employed in an established organization where my repertoire of knowledge can be utilized while gaining skills and expertise. SUMMARY Detail-oriented, efficient and organized individual. Possess strong analytical and problem solving skills, with the ability to make well thought-out decisions. Excellent written and oral communication and presentation skills. Possess excellent time management skills. A dedicated team player, committed to providing support to team members. Possess a high level of drive and resilience and the ability to work with little or no supervision. Maintain integrity at all times.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Peer counselor

TVET
  • Institute Kenilworth Campus)
  • Seminars, Conferences and Workshops Participation
  • Name: Front Office Supervision Annual Hospitality Conference
  • Topic: Skills and attributes needed for the Industry

Telesales Agent

Pen
Montego Bay, Jamaica
08.2018 - Current
  • Offering promotional products to customers
  • Managing customer accounts
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Followed up with customers to solicit further sales.
  • Recorded and updated customer information in online systems.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Qualified leads and set up customer appointments for outside sales team.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Conducted database research to identify potential leads and determine contact information.
  • Recorded contact information of customers and potential customers in internal database.

Customer Service Rep

Collective Solutions
Montego Bay, Jamaica
09.2017 - 08.2018
  • Sandy Bay P.O, Hanover, Collective solution BPO (Amazon, )
  • Assist customers in Navigating the website
  • Help Customers placing orders
  • Handling complaints
  • Provide information on products and services
  • Updating customers information in the system while providing good customer Service
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Reservation Agent

Delta Airlines
04.2017 - 09.2017
  • Make reservations for customer
  • Promote products
  • Handling complaints
  • Provide information on products and services
  • Providing good customer Service
  • Extracurricular Activities
  • Knockalva, Most Outstanding in Vocation Area (Business)
  • High standard of Academic Excellence (Honor Roll)
  • Top Performer in CXC (2015) JAPASS
  • Northwest TVET Institute Kenilworth Campus
  • Leadership -Monitor (Northwest TVET Institute Kenilworth Campus)
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Maintained awareness of types of rooms available in different resort locations.

Education

CSEC -

Caribbean Examination

BBA - Major in Human Resource Management & Minor Accts

University of Technology Jamaica
Montego Bay
09.2020 - Current

Timeline

BBA - Major in Human Resource Management & Minor Accts

University of Technology Jamaica
09.2020 - Current

Telesales Agent

Pen
08.2018 - Current

Customer Service Rep

Collective Solutions
09.2017 - 08.2018

Reservation Agent

Delta Airlines
04.2017 - 09.2017

Peer counselor

TVET

CSEC -

Caribbean Examination

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Judine JohnsonMarketing Specialist