Judene Ricketts
Customer Experience Specialist
Kingston
Summary
Experienced professional with a proven ability to quickly learn and navigate computer software, efficiently manage information, and collaborate effectively with individuals at all organizational levels. Seeking a role to drive institutional success and foster professional growth, capable of independently executing tasks and dedicated to achieving collective goals. Maintained organized, current, and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and a strong work ethic. Organized administrative professional prepared for clerical tasks and office management, proven ability to handle communications, maintain records, and support team functions effectively. Known for reliability and adaptability, ensuring smooth operations and positive outcomes.
Overview
8
8
years of professional experience
Work History
Clerical Assistant III | Scholarship Officer
The University of the West Indies (Office of Student Financing)
02.2025 - 05.2025
- Ensure the organization and maintenance of the OSF filing system for easy retrieval of documents.
- Receive and address student matters via telephone call as well as from visitors to the Office.
- Provide guidance and support to applicants throughout the scholarship application process.
- Organize and participate in award ceremonies, scholarship workshops, and outreach events.
Event Planner | Floor Manager
The University of the West Indies (OSF Scholarship and Funding Expo)
12.2024 - 02.2025
- Developed the event schedule, including speaker sessions, workshops, and breaks.
- Liaised with scholarship organizations, educational institutions, and funding bodies.
- Handled on-the-spot issues such as misplaced materials, lost attendees, or schedule changes.
- Ensured the event floor is clean, organized, and follows layout plans.
Clerical Assistant (IELTS)
The University of the West Indies, Mona Campus
11.2023 - 10.2024
- Assisted with the delivery of effective customer service to customers and all stakeholders.
- Engaged in promotional activities that will advance the work of the IELTS Centre and ensuring promotional materials are always available for distribution.
- Managed and maintained IELTS candidate registrations on ORS.
- Assumed responsibilities for the IELTS Assistant Site Coordinator in her absence.
Customer Experience Specialist
AT&T
02.2023 - 11.2023
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Sales Expert | Customer Service Representative
T-Mobile
01.2021 - 02.2023
- Facilitated transactions for electric products such as televisions, etc.
- Oversaw functionality and maintenance of telecommunication equipment.
- Identified and assessed consumer demands to achieve optimal satisfaction.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
Customer Service Representative
Amazon
10.2019 - 01.2021
- Responded to customer requests for products, services, and company information.
- Interacted with customers to answer inquiries, resolve issues, and ensure a positive customer experience.
- Handled customer complaints and maintained accurate records of customer interactions.
- Exceeded customer needs by providing timely, effective, and empathetic support.
Receptionist
HEART College of Beauty Services
01.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct departments.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma - Medicine
Distinction College
Kingston, Jamaica 05.2001 - 2022
Skills
Effective Communication
Time Management
Excellent Customer Service Skills
Interpersonal & People Skills
Teamwork & Collaboration
Multitasking Skills
Flexibility & Adaptability
Problem-Solving
Office Management
Administrative Support
Sales Expertise
Data Entry
Active Listening
Critical Thinking
Software Proficiency in Microsoft Word, Excel and PowerPoint
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Call management
Call center experience
Problem resolution
AWARDS
- Top Student in Cosmetology (2016)
- Top Student in Theatre Arts
REFERENCE
- Jason McKenzie
Director of Student Services
The University of the West Indies, Mona Campus
Jamaica, W.I
(876) 836-9507
- Akeem Lattibeaudiere
Coordinator (IELTS)
The University of the West Indies, Mona Campus
Jamaica, W.I
(876) 457-7877
Timeline
Clerical Assistant III | Scholarship Officer
The University of the West Indies (Office of Student Financing)
02.2025 - 05.2025
Event Planner | Floor Manager
The University of the West Indies (OSF Scholarship and Funding Expo)
12.2024 - 02.2025
Clerical Assistant (IELTS)
The University of the West Indies, Mona Campus
11.2023 - 10.2024
Customer Experience Specialist
AT&T
02.2023 - 11.2023
Sales Expert | Customer Service Representative
T-Mobile
01.2021 - 02.2023
Customer Service Representative
Amazon
10.2019 - 01.2021
Receptionist
HEART College of Beauty Services
01.2017 - 08.2017
Diploma - Medicine
Distinction College
05.2001 - 2022
Similar Profiles
Rhys McGowanRhys McGowan
Student Courtesy Agent at University of the West Indies Mona Campus Securities OfficeStudent Courtesy Agent at University of the West Indies Mona Campus Securities Office
Joycelyn Williams GreenJoycelyn Williams Green
Lecturer in Educational Psychology at University of the West Indies, AntiguaLecturer in Educational Psychology at University of the West Indies, Antigua
Nadine Andrea Barrett-MaitlandNadine Andrea Barrett-Maitland
Adjunct Lecturer at University of the West Indies, MonaAdjunct Lecturer at University of the West Indies, Mona
Justin StrongJustin Strong
Freight Conductor at Canadian National RailwayFreight Conductor at Canadian National Railway
Karri FlandersKarri Flanders
Retail Sales Associate at Crystal WarehouseRetail Sales Associate at Crystal Warehouse