Robert Barrett
East Prospect,St. Thomas
Summary
I aim to continuously offer excellent customer service and communication skills to both internal and external customers, acknowledging that these skills are vital in becoming an ambassador for the company. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Radio Host
GG FM
Brown's Town, St. Ann
06.2022 - Current
- Answered booth call line and took song suggestions or comments from listeners
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly
- Conferred with advertising partners to develop and deploy effective promotional strategies
- Built broadcast storylines to interest listeners and grow station audience
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest
- Announced ads, song switches and breaking news segments for radio broadcasts
- Researched topics for comment and discussion
- Played music tracks from playlists provided by station management.
Business Owner
Creaia's Beauty Bar & Spa
Brown's Town, St. Ann
05.2020 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Entered income and expense details into business databases to track purchases and address variances
- Trained and coached new and existing employees to boost staff productivity
- Prepared bank deposits and handled business sales, returns and transaction reports
- Consulted with customers to assess needs and propose optimal solutions
- Evaluated suppliers to maintain cost controls and improve operations.
Sales Associate
EFFY Jewelry
Manhattan, NY
11.2019 - 06.2020
- Provided exceptional customer service to foster client loyalty and satisfaction
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
- Promoted brand awareness and utilized networking to increase brand development
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts
Sales Associate
Dream Art Photography
Ocho Rios, Jamaica
04.2019 - 09.2019
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Jewelry Manager (Colombian Emeralds)
Norwegian Cruise Line Holdings Ltd
Nassau, Bahamas
12.2015 - 12.2018
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Sales Associate
Colombian Emeralds International
Nassau, Bahamas
03.2015 - 07.2015
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
Sales Associate
Falmouth Cruise Ship Terminal
Falmouth, Jamaica
01.2014 - 03.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Concierge & Front Desk Agent
Beaches Boscobel
Ocho Rios, Jamaica
09.2012 - 12.2013
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
Education
ABE Certificate - Media Broadcasting & Communication
Distinction College
Ocho Rios, St. Ann06.2022
Certificate of Completion - Supervisory Management
University of The West Indies
Brown's Town05.2015
High School Diploma -
Holmwood Technical High
Manchester07.2010
Skills
- Sales
- Supervisory
- Telephone Techniques
- Customer Service
- Client Service
- Interpersonal skills
- Upselling
- Multi-tasking strength
- Problem-solving skills
- Cash Handling
- Good listening skills
- Account Management
- Staff education and training
Accomplishments
- VOLUNTARY ACTS: Voluntary service at Vio-Med pharmacy Voluntary service at Brown's Town Police Station (2009). HOBBIES: Acting, Listening to Music, surfing the internet and socializing etc CLUB: Ultimate Sports Club (Assistant Public Relation Officer.)
Certification
- Team Jamaica Certification - TPD Co
- Tour Guide Certification- TPD Co
- Supervisory management- UWI
- Tag Heuer Swiss Avant – Garde – 1860 -CEI
- Customer Services & Telephone Techniques (UWI)
- Front Desk (Reception)
Timeline
Radio Host
GG FM
06.2022 - Current
Business Owner
Creaia's Beauty Bar & Spa
05.2020 - Current
Sales Associate
EFFY Jewelry
11.2019 - 06.2020
Sales Associate
Dream Art Photography
04.2019 - 09.2019
Jewelry Manager (Colombian Emeralds)
Norwegian Cruise Line Holdings Ltd
12.2015 - 12.2018
Sales Associate
Colombian Emeralds International
03.2015 - 07.2015
Sales Associate
Falmouth Cruise Ship Terminal
01.2014 - 03.2015
Concierge & Front Desk Agent
Beaches Boscobel
09.2012 - 12.2013
ABE Certificate - Media Broadcasting & Communication
Distinction College
Certificate of Completion - Supervisory Management
University of The West Indies
High School Diploma -
Holmwood Technical High
- Team Jamaica Certification - TPD Co
- Tour Guide Certification- TPD Co
- Supervisory management- UWI
- Tag Heuer Swiss Avant – Garde – 1860 -CEI
- Customer Services & Telephone Techniques (UWI)
- Front Desk (Reception)
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