Jovel Farquharson
Montego Bay,Jamaica
Summary
Highly motivated and detail-oriented Customer Support Associate eager to leverage strong communication and problem-solving skills in a remote setting. Proficient in phone etiquette and digital communication, with a keen ability to quickly learn inventory, ordering processes, and specific academic deadlines. Committed to providing prompt, empathetic, and accurate service to support students through their crucial textbook needs.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work history
Outbound Sales Specialist
The Wound Pros
09.2025 - 11.2025
- Proactively identify and research potential clients, primarily Long-Term Care Facilities (LTCs), Skilled Nursing Facilities (SNFs), Home Health Agencies, and Wound Care Clinics, within an assigned territory.
- Initiate high-volume outbound calls, emails, and LinkedIn outreach to secure initial meetings with key decision-makers.
- Qualify leads and successfully book compelling initial presentations/demos for the Outside Sales or Clinical team.
Sales Advisor
Concentrix
Montego Bay, Jamaica
03.2023 - 05.2025
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Records Retrieval Specialist/Supervisor
Itel International
Montego Bay, Jamaica
06.2019 - 03.2023
- Improved records retrieval efficiency by implementing advanced organizational systems and protocols.
- Streamlined the retrieval process for enhanced client satisfaction and quicker turnaround times.
- Maintained strict confidentiality with sensitive information, adhering to industry regulations and standards.
- Collaborated with team members to ensure timely completion of projects and optimal workflow management.
- Efficiently entered information into computer systems and databases.
Customer Service Representative/Technical Support Specialist
Conduent
Montego Bay, Jamaica
11.2013 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Vocational Certificate - Communication Studies, Literature in English, Sociology
Herbert Morrison Technical High School
Montego BayHigh School - English, Mathematics, Biology, Information Technology, Spanish
Mount Alvernia High School
Montego BaySkills
- Cold calling
- Customer relationship management
- Problem solving
- Conflict resolution
- Time management
- Customer service experience
- CRM proficiency
- Sales forecasting
- Zendesk proficiency
- Effective communication
- Active listening
LANGUAGE
English
Advanced (C1)
Timeline
Outbound Sales Specialist
The Wound Pros
09.2025 - 11.2025
Sales Advisor
Concentrix
03.2023 - 05.2025
Records Retrieval Specialist/Supervisor
Itel International
06.2019 - 03.2023
Customer Service Representative/Technical Support Specialist
Conduent
11.2013 - 05.2019
High School - English, Mathematics, Biology, Information Technology, Spanish
Mount Alvernia High School
Vocational Certificate - Communication Studies, Literature in English, Sociology
Herbert Morrison Technical High School