Jovaughn Blake
Lot 60 Bannister Housing Scheme Old Harbour P.O
Summary
Dedicated and detail-oriented professional with strong experience in customer service and administrative support. Skilled in communication, organization, and problem-solving, with a proven ability to manage tasks efficiently while delivering excellent service. Committed to creating positive customer experiences, maintaining accurate records, and supporting daily operations in fast-paced environments. Reliable, adaptable, and focused on achieving both individual and organizational goals.
Overview
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Language
Work History
Acme Markets
Customer Service Represenative
- Responded to 100+ customers' requests for products, service, and company information per week.
- Clarified 50+ customer issues per week and determined the root cause of problems to resolve product or service complaints.
Wawa Inc
Customer Service Representative & Administration
- Supplied over 80 primary customer support to internal and external customers.
- Answered 80+ customers telephone calls per week promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Ibex
Accounting Department
- Provided exceptional customer service to clients via phone and email.
- Executed great sales techniques to clients and accomplished three sales daily.
- Entered clients information in database system for future reference.
- Assisted customers with inquiries, concerns and requests in a professional and timely manner
- Educated customers and potential clients about products and services offered.
Skills
Customer Service Management
Multitasking in High-Pressure Environments
Problem Solving
Time Management
Analytical Skills
Awards
- Certified in First Aid, demonstrating ability to respond effectively to emergencies and provide immediate care
Timeline
Acme Markets
Customer Service Represenative
Wawa Inc
Customer Service Representative & Administration
Ibex
Accounting Department