Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
HIGH SCHOOL ADMINISTRATIVE ASSISTANT
HILLEL ACADEMY INTERNATIONAL SCHOOL
08.2022 - Current
Performing translation duties to the Head of High School
Assisted coworkers and staff members with special tasks on daily basis.
Volunteered to help with special projects of varying degrees of complexity.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Managed filing system, entered data and completed other clerical tasks.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Managed approximately 30 incoming calls, emails and faxes per day from customers.
SPANISH TEACHER
OUR LADY OF THE ANGELS PREPARATORY SCHOOL
05.2022 - 08.2022
Encouraged students to take active role in learning and academic success.
Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Improved student comprehension by utilizing creative teaching methods and incorporating visual aids.
Used written exercises to test and develop reading and writing foreign languages, 85 % of good results
DEBT COLLECTION AGENT
INNOVATIVE VISION- CALL CENTRE
01.2022 - 05.2022
Managing 65 of outbound calls in timely manner
Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
Resolved problems, improved operations and provided exceptional service.
Paid attention to detail while completing assignments.
ADMISSIONS COORDINATOR
INTERNATIONAL SCHOOL OF HAVANA
01.2020 - 12.2021
Streamlined admissions process by implementing efficient online application system.
Developed targeted marketing materials for specific applicant pools, increasing overall outreach effectiveness.
Managed high volume of applications (50), resulting in smooth enrollment process for all parties involved.
Developed and implemented strategies to increase number of applicants, more than 30 applicants.
ADMISSIONS MANAGER
INTERNATIONAL SCHOOL OF HAVANA
01.2017 - 01.2020
Enrolling new students and touring new families around school
Enhanced student enrollment rates by streamlining admissions process and improving communication with prospective students.
Trained 6 admissions employees on office and administration processes.
Created welcoming environment for both domestic and international students by organizing orientation programs tailored to their needs.
SECONDARY PRINCIPAL SECRETARY
INTERNATIONAL SCHOOL OF HAVANA
01.2016 - 01.2017
Compiling and maintaining records of various constituencies of school community
Coordinating production and delivery of school documents
Performing Secretarial and/or translation duties for Head of Secondary School (or other staff if needed or requested)
Promoted to school Admissions Manager and Secretary to Head of School
Coordinated retrieval and distribution of approximately 100 student records from other schools and institutions.
OFFICE ASSISTANCE
INTERNATIONAL SCHOOL OF HAVANA
01.2015 - 01.2016
Translation of documents ( approximately 3 daily)
Identified issues, analyzed information and provided solutions to problems.
Strengthened communication skills through regular interactions with others.
Promoted to High School Principal's Secretary.
Resolved problems, improved operations and provided exceptional service.
Excellent communication skills, both verbal and written.
Gained extensive knowledge in data entry, analysis and reporting.
BILINGUAL SECRETARY
MALAYSIA EMBASSY
01.2013 - 01.2014
Handled confidential information professionally, maintaining strict discretion when dealing with sensitive matters.
Managed inventory of office supplies while adhering to budget constraints, ensuring availability without overspending resources or time spent tracking items down.
Facilitated efficient meetings by providing real-time interpretation services between English and Spanish speakers (approximately 3 weekly)
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
PERSONAL ASSISTANT AMBASSADOR
EMBASSY OF TRINIDAD AND TOBAGO
01.2010 - 01.2013
Performing secretarial and/or translation duties for Ambassador and Embassy officers (or other visitors if needed or requested) approximately 4 daily.
Providing channel of communication to officers and visitors.
Identified needs and coordinated plans for travel and out-of-town functions.
Used discretion when handling confidential information.
AIR TRAFFIC CONTROLLER
JOSE MARTI INTERNATIONAL AIRPORT
01.2008 - 01.2010
Controlled arrivals and departures and transitioned aircraft across airfield and flight line, approximately 50 or more flights daily.
Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
Enhanced safety by effectively managing air traffic in high-density airspace.
English as a Second Language (ESL) Teacher
High Institute Of Medical Sciencies
09.2001 - 06.2008
Designed interactive lessons to engage all learning styles and promote active participation.
Developed activities and integrated technology to diversify instruction.
Managed several internet-based language programs.
Set assessments to measure student progress and identify growth opportunities, resulting 70 % with excellent scores.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Education
Air Traffic Controller - Air Traffic Control
Higher Institute of Aviation
Havana
07.2008
Bachelor of Arts - English-as-a-Second-Language Education
Higher Institute of Pedagogical Studies
Santiago De Cuba, Cuba
07.2001
Skills
Team Bonding
Office Equipment Operation
Deadline-oriented
Office Management
Strong Problem Solver
Professional Communication
Relationship Building
Workflow Optimization
Confidentiality and Data Protection
Computer Skills
Organizing Skills
Timeline
HIGH SCHOOL ADMINISTRATIVE ASSISTANT
HILLEL ACADEMY INTERNATIONAL SCHOOL
08.2022 - Current
SPANISH TEACHER
OUR LADY OF THE ANGELS PREPARATORY SCHOOL
05.2022 - 08.2022
DEBT COLLECTION AGENT
INNOVATIVE VISION- CALL CENTRE
01.2022 - 05.2022
ADMISSIONS COORDINATOR
INTERNATIONAL SCHOOL OF HAVANA
01.2020 - 12.2021
ADMISSIONS MANAGER
INTERNATIONAL SCHOOL OF HAVANA
01.2017 - 01.2020
SECONDARY PRINCIPAL SECRETARY
INTERNATIONAL SCHOOL OF HAVANA
01.2016 - 01.2017
OFFICE ASSISTANCE
INTERNATIONAL SCHOOL OF HAVANA
01.2015 - 01.2016
BILINGUAL SECRETARY
MALAYSIA EMBASSY
01.2013 - 01.2014
PERSONAL ASSISTANT AMBASSADOR
EMBASSY OF TRINIDAD AND TOBAGO
01.2010 - 01.2013
AIR TRAFFIC CONTROLLER
JOSE MARTI INTERNATIONAL AIRPORT
01.2008 - 01.2010
English as a Second Language (ESL) Teacher
High Institute Of Medical Sciencies
09.2001 - 06.2008
Air Traffic Controller - Air Traffic Control
Higher Institute of Aviation
Bachelor of Arts - English-as-a-Second-Language Education
Higher Institute of Pedagogical Studies
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