Jovan Palmer
Montego Bay,Jamaica
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Debt Collector
Segoso Caribbean
Montego Bay, Jamaica
05.2021 - 12.2023
- Handled customer questions, complaints, and inquiries
- Ensured all collection activities complied with applicable laws and regulations.
Customer Service/Roadside Assistance
Continuum Global Solutions
Montego Bay, Jamaica
01.2020 - 05.2021
- Provided service for inbound calls for roadside assistance and other service requests
- Dispatched service providers to assist customers
- Provided status updates to customers.
Customer Service Agent
Collective Solutions
Sandy Bay, Hanover
09.2017 - 07.2020
- Worked with customers who had complaints, orders, or required information about products/services purchased from the company
- Managed large amounts of incoming phone calls
- Handled customer complaints and provided appropriate solutions.
Education
High School Diploma -
Albert Town High School
07.2007
Skills
- Problem-Solving
- Customer Service
- Payment Acceptance
- Negotiation
- Call Center Background
- Collections Best Practices
Additional Information
Handled customer questions, complaints, and inquiries. Negotiated specific payment plans with debtors. Provided service for inbound calls for roadside assistance and other service requests. Dispatched service providers to assist customers. Managed large amounts of incoming phone calls. Handled customer complaints and provided appropriate solutions. Washed dishes, glassware, flatware, pots, or pans. Ensured security protocols were followed in aviation areas.
Personal Information
Title: Debt Collector
Languages
English, Native
References
References available upon request.
Timeline
Debt Collector
Segoso Caribbean
05.2021 - 12.2023
Customer Service/Roadside Assistance
Continuum Global Solutions
01.2020 - 05.2021
Customer Service Agent
Collective Solutions
09.2017 - 07.2020
High School Diploma -
Albert Town High School
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