Jovan Matthan
214 West Meade, Bridgeport P.O., Potmore, St. Catherine
Summary
To play an active role in supporting fair and effective trade within the CARICOM region by researching and managing the system of relief provided under the CARICOM Trade Agreement. I am committed to ensuring that all relief measures are properly administered and that national revenue is protected, while also contributing to the Ministry’s broader goals of regional cooperation and economic development.
Overview
11
11
years of professional experience
Work History
Tax Relief Administrator
Ministry of Finance and Public Service
10.2021 - Current
- Excellent interpersonal and team management skills
- Excellent oral and written communication skills
- Strong analytical and problem solving skills
- Excellent judgment and decision making skills
- Proficiency in the use of relevant computer applications
- Good knowledge of Corporate Communication Principles and Practices
- Good understanding of the machinery of Government, political processes and the requirements of Ministers and other official
Customer Service Officer
Ministry of Finance and Public Service
01.2014 - 11.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Education
BBA - Business Administration
University of Technology, Jamaica
Kingston, Jamaica11-2024
Customer Service Excellence
Management Institute For National Development
Kingston 12-2019
Skills
- Proficiency in Excel
- Strong analytical and problem-solving abilities
- Ability to work independently
- Ability to work as part of a team
- Microsoft Office
- Strong customer relations skills
Timeline
Tax Relief Administrator
Ministry of Finance and Public Service
10.2021 - Current
Customer Service Officer
Ministry of Finance and Public Service
01.2014 - 11.2021
BBA - Business Administration
University of Technology, Jamaica
Customer Service Excellence
Management Institute For National Development
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