JOVAHN FORBES
Portmore,St. Catherine
Summary
IT Support Specialist with hands-on experience maintaining computer systems, networks, printers, and user accounts in Active Directory. Supports users by resolving hardware, software, and connectivity issues. Also, documenting solutions, and coordinating escalations to keep downtime low and daily operations running smoothly.
Overview
1
1
Certification
8
8
years of professional experience
Work History
I.T. Support Specialist
Sagility Ltd
12.2024 - Current
- Installed, configured, and maintained computer systems, networks, printers, and other peripherals.
- Coordinated with global support teams to escalate and resolve complex technical issues, ensuring timely solutions.
- Resolved network connectivity issues by analyzing data, identifying trends, and implementing effective solutions.
- Created and updated user accounts in Active Directory including profile settings and access permissions.
- Managed IT projects, translating technical data into actionable roadmaps and dashboards for executive review.
- Documented troubleshooting steps and updating knowledge base articles.
- Tested new technologies to determine their suitability for use within the organization.
- Resolved escalated customer service issues.
I.T. Help Desk/Lab Tech/Graphic Designer
Eye Q Optical Ltd
08.2020 - 12.2024
- Delivered technical support and customer service to users via telephone, email, and in-person interactions, enhancing user satisfaction.
- Maintained inventory of IT equipment including laptops, tablets, printers, scanners, and other peripherals.
- Set up equipment for employee use, ensured proper installation of cables, operating systems, and appropriate software.
- Diagnosed complex network problems by gathering information from multiple sources.
- Conferred with staff, users, and management to establish requirements for new systems or modifications.
- Measured and cut lenses according to optician specifications for accurate fitting. to fit into frame based on optician specifications.
- Mounted lenses into frames, verifying prescription accuracy and proper fit., confirm lens prescription and frame adjustments based on optician specifications.
- Designed logos, flyers, and other marketing materials to strengthen brand identity and promote services.
POS Computer Technician
AccuPoint POS
02.2020 - 08.2020
- Traveled to various customer locations to provide on-site service and support. to customers' stores or offices to service machines or to provide emergency repair service.
- Provided comprehensive technical support to customers both over the phone and in person. technical support over the phone and in-person to resolve issues.
- Trained customers on the proper operation and features of POS systems. customers on proper use of POS systems and related software applications.
- Installed and set up new machinery, including necessary software and hardware components, and configured new equipment, including operating software and peripheral equipment.
- Maintained accurate records of all equipment maintenance and repair activities. records of equipment maintenance work and repairs.
- Maintained parts inventories and ordered any additional parts needed for repairs.
Computer Technician (Internship)
Sangster's Book Store
06.2018 - 07.2018
- Installed and configured hardware components such as motherboards, processors, RAMs, hard drives, optical drives and other peripherals.
- Assisted with installing, maintaining and troubleshooting various technologies and applications.
- Provided technical support over the phone and in-person to resolve issues.
- Collaborated with technicians on complex hardware and software challenges to identify solutions.
- Maintained parts inventories and ordered any additional parts needed for repairs.
Education
Associate of Computer Science - Computer Servicing & Electronic
Portmore Community College
Portmore, St. Catherine05-2019
Highschool Leaving Cert -
Bridgeport High School
Portmore, St.Catherine07-2014
CSEC -
Skills
- Hardware installation & Diagnostics
- Software deployment & Configuration
- Network troubleshooting
- Remote Help desk support
- Incident management
- IT project coordination
- Technical documentation
- Progress reporting
- Problem solving
- Technical documentation
Certification
Comptia A+, Comptia Network +, (in-progress)
Timeline
I.T. Support Specialist
Sagility Ltd
12.2024 - Current
I.T. Help Desk/Lab Tech/Graphic Designer
Eye Q Optical Ltd
08.2020 - 12.2024
POS Computer Technician
AccuPoint POS
02.2020 - 08.2020
Computer Technician (Internship)
Sangster's Book Store
06.2018 - 07.2018
Associate of Computer Science - Computer Servicing & Electronic
Portmore Community College
Highschool Leaving Cert -
Bridgeport High School