Joshua Miller
Kingston
Summary
I’m Joshua Miller, a self-motivated and highly reliable person, positioned to contribute strongly to customer service operation demanding facts, enthusiasm and exemplary work ethics. I am a determined and dedicated young man who embraces challenges and strives for success. I am a well-rounded individual who is always willing to learn new things and will always give my best to achieve the given goals. I possess excellent interpersonal & communication skills and tend to work accurately and efficiently. I can utilize strong math skills, team orientation and interpersonal strengths to ensure provision of high-quality customer service within a fast-paced environment. I am a charismatic communicator in speech and writing. Building lasting relationships with peers and customers, I am an intelligent and loyal team member willing to listen to others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Live Chat Agent
Optimum Jamaica
03.2024 - 12.2024
- Managed payment handling with efficient bill clarification, General billing inquiries, appointment setting/scheduling. Make payments and payment arrangements.
- 10 months’ employment
Reservation Specialist
ITEL Jamaica
02.2023 - 02.2024
- Sales, Inbound calls, Booking Car Rentals & Emails
- 1 year of employment
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Assisted customers with making reservations and entered reservation details into computer system.
Customer Service Representative
Alorica Jamaica
03.2021 - 04.2022
- Assisted customers through Inbound calls & Emails for Amazon-related inquiries, handled a few outbound calls.
- 1-year employment
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Tarrant High School
Kingston08-2021
Skills
- I am highly enthusiastic about Microsoft Office Suite (Excel, PowerPoint, Outlook and Word), Google Docs, Email, Social media Experience, Phone skills and Research skills
- Fast learner, highly dependable, excellent attention to details, strong verbal and written communication skills and strong organization skills
- Microsoft Office Suite (Excel, PowerPoint, Outlook and Word), Google Docs, Email, Social media Experience, Phone skills and Research skills
Certification
- Peer Counsellor Training - 2021
- August 2024 Top Chat Agent at Optimum Jamaica
Timeline
Live Chat Agent
Optimum Jamaica
03.2024 - 12.2024
Reservation Specialist
ITEL Jamaica
02.2023 - 02.2024
Customer Service Representative
Alorica Jamaica
03.2021 - 04.2022
High School Diploma -
Tarrant High School
Awards
Most Outstanding Achiever in GSAT Science.
Qualifications
- Chemistry CXC/CSEC- Three (III)
- English Language CXC/CSEC- Three (III)
- Biology CSEC- Three (III)
- Information Technology CSEC- Two (II)
- Mathematics City & Guilds Stage 3- Pass
- English Language City & Guilds Stage 3- Pass
- Has completed training and has acquired skills and techniques in Filmmaking and Digital
- Completed Peer Counsellors` Training.
- Being awarded most dependable male in Caribbean Palms Police Youth Club.
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