Joshua Josiah Howell
Montego Bay
Summary
Self-motivated individual whose aim is to contribute to the company's goal and objectives by making a valuable contribution to all people through quality service. An enthusiastic worker with Eight months of work experience. Ready to contribute a unique blend of creativity, strategic thinking, and effective communication skills to drive success in any dynamic.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Trumpet Call Ministries International Church
01.2025 - Current
- Basic duties of the front office
- Booking and setting up of rooms for team meetings
- Collected and filed team meeting agendas
- Clerical tasks involve answering telephone calls from customers that may often involve some form of complaint that customers may have.
- Representative must handle in accordance to company's guidelines and policies.
- Handling problems to make sure the customer is satisfied before they hang up.
- Providing friendly and efficient service to customers over the phone and face to face interaction.
- Making sure the problems they're experiencing are solved
- Assisted in organizing community outreach events, strengthening relationships with local organizations and enhancing the church's visibility in the community.
- Handled administrative tasks, including scheduling and record-keeping, which supported seamless operations and improved overall team productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Medical Records - A&E Registration Clerk
Cornwall Regional Hospital
Montego Bay
02.2024 - 01.2025
- The front desk clerk is focus on providing efficient service and creating memorable experiences by making connection with all clients. Ensuring 100% satisfaction for the clients at their arrival and departure.
- Processed patient data efficiently to ensure accurate registration and quick access to medical records.
- Collaborated with clinical staff to resolve discrepancies in patient records, ensuring data integrity and accuracy.
- Provided assistance with completion of paperwork related to the registration process.
- Greeted patients upon arrival and directed them to appropriate areas.
- Performed data entry tasks to update patient information in the system.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Manage the registration and prior booking
- Ask for identification and ensure that credentials provided are accurate
- Operate telephone, take calls and provide information and transfer calls
- Answer queries regarding the service charge, facilities and other queries
- Refer clients to appropriate departments
Education
HEART TRUST/NSTA -
HEART TRUST/NSTA
High School -
Green Pond High School
Primary School -
Green Pond Primary School
Preparatory School -
Faith Kinder Preparatory
Skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Adaptive team player
- Solid mind set
- Upbeat attitude
- Front office operations
- Administrative support
- Data entry
- Scheduling and coordination
- Record-keeping
- Team collaboration
- Problem resolution
- Community outreach
- Technical support
- Empathy and patience
- Filing
- Cultural awareness
- Customer service
- Reading comprehension
- Multitasking and organization
- Coordination
Career Overview
Self-motivated individual whose aim is to contribute to the company's goal and objectives by making a valuable contribution to all people through quality service. An enthusiastic worker with Eight months of work experience. Ready to contribute a unique blend of creativity, strategic thinking, and effective communication skills to drive success in any dynamic.
Subjects
- CXC English Language (Three)
- CXC Theater Arts (Three)
- City and Guilds English (Passed)
- Business Administration SLTOPS (certificate)
References
References available upon request.
Timeline
Customer Service Representative
Trumpet Call Ministries International Church
01.2025 - Current
Medical Records - A&E Registration Clerk
Cornwall Regional Hospital
02.2024 - 01.2025
HEART TRUST/NSTA -
HEART TRUST/NSTA
High School -
Green Pond High School
Primary School -
Green Pond Primary School
Preparatory School -
Faith Kinder Preparatory