Joshua Dwyer
111 Westmeade Willows,Portmore
Summary
Results-driven and collaborative IT Project Manager offering several years experience in managing assets, mitigating risks and overseeing projects. Creative and focused with the dedication and fortitude to deliver exceptional and efficient work. Bringing an excellent attention to detail, value, organized nature and dedication to continuous process improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior IT Project Manager
IKONSPOT Limited
Kingston, Jamaica
07.2024 - Current
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Established procedures for monitoring system performance post-implementation.
- Acted as a liaison between business users and technical teams in order to develop solutions that meet customer needs.
Senior IT Project Manager
Guardsman Group Limited
Kingston, Jamaica
07.2006 - 07.2024
- Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
- Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
- Analyzed customer feedback regarding product and service quality in order to make necessary improvements.
- Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
- Documented all processes involved in implementing IT projects according to industry standards.
Education
Certification (Level 1, 2, 3) - Organizational Leadership
Springboard Academy
Kingston12-2023
ITIL Foundation Certificate - IT Service Management
PeopleCert
USA09-2022
Bachelor of Science - Management Information Systems
University College of The Commonwealth
Kingston, JamaicaSkills
- Risk Management
- Data Analytics
- Information Security
- Requirements Analysis
- Client Relations
- Business Analysis
- Project Scheduling
- IT service management
- Systems implementation
- Performance Improvements
Affiliations
- President, Kiwanis Club of Charlton-Alexandria
- Division 24 Board Representative, Kiwanis Foundation of Jamaica
- Football
Accomplishments
- IT Project Lead - Implementation of Performance Management (Group-Wide)
- Provide Regional Support for Workforce Management System (6000+)
Certification
- ITIL Foundation Certification
Languages
English
First Language
Timeline
Senior IT Project Manager
IKONSPOT Limited
07.2024 - Current
Senior IT Project Manager
Guardsman Group Limited
07.2006 - 07.2024
Certification (Level 1, 2, 3) - Organizational Leadership
Springboard Academy
ITIL Foundation Certificate - IT Service Management
PeopleCert
Bachelor of Science - Management Information Systems
University College of The Commonwealth
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