Open To Work
Jorvan Reynolds
Montego Bay,Jamaica
Summary
To leverage my diverse skill set in a professional environment, providing high- quality service and support, while contributing to the success and growth of the organization. Experienced hospitality professional with a strong background in guest services, adept at anticipating and fulfilling the needs of high-end clientele to ensure an exceptional and personalized experience.
Overview
15
15
years of professional experience
Work History
Sales agent
Huqqa Ja
Montego Bay
03.2025 - 10.2025
- Cultivated client relationships to enhance sales opportunities and boost customer satisfaction.
- Achieved and exceeded monthly sales targets through effective product presentations and negotiations.
- Sourced and secured new sales leads to grow customer base and drive revenue growth.
- Managed relationships with third-party company to enhance service offerings at Dreams Rosehall.
Bellman
Ocean Coral Spring Resort
Trelawny
10.2021 - 11.2024
- Greeted guests upon arrival and provided personalized assistance to create memorable stay experiences.
- Managed luggage transport to ensure timely delivery to guest rooms and vehicles, enhancing overall guest satisfaction.
- Provided information about hotel amenities, services, and local attractions to guests.
- Secured guest belongings during handling and transport, maintaining trust and safety throughout the process.
- Maintained cleanliness and organization of bell desk and storage areas to ensure a welcoming environment.
- Assisted in coordinating guest transportation and special requests with concierge and transportation services.
Front Office/Night Auditor Telephone Operator Bellman
Sandals Carlyle
Montego Bay
02.2015 - 09.2017
- Oversaw front office operations, facilitating seamless guest check-in/out experiences.
- Executed night audit procedures, ensuring accuracy in financial transactions and reporting.
- Coordinated bell services and telephone operations to provide efficient guest assistance.
- Responded promptly to guest inquiries and resolved issues via telephone and in person to enhance guest satisfaction.
Carpentry
Mr Nelson construction Co.
St Catherine
12.2014 - 04.2015
- Undertook carpentry projects, demonstrating skills in building and repair.
- Constructed and assembled wooden structures, including framing, cabinetry, and furniture, ensuring precision and durability.
- Operated hand and power tools safely and efficiently to complete various carpentry tasks.
- Collaborated with contractors and other tradespeople to complete construction projects on schedule.
Warehouse Assistant
Empire Supermarket
01.2011 - 01.2013
- Assisted in warehouse operations, inventory management, and customer service.
Telephone Operator
Sandals Royal Caribbean Resort & Private Island
Montego Bay
09.2017
- Provided bell services and assisted guests with inquiries.
- Handled high volume of incoming calls and transferred them to appropriate departments or personnel.
- Maintained detailed logs of phone calls and guest requests to ensure accurate follow-up and service.
- Coordinated communication between guests and hotel departments to fulfill special requests and resolve issues.
Education
Victoria All Age School
McGrath High School
Skills
- Customer Service
- Communication
- Teamwork
- Problem Solving
- Time Management
Accomplishments
- Certificate for Customer Service Excellence, Recognized for exceptional customer service and dedication.
- Platinum Team Member of the Year, Awarded at SINN for exceptional performance., 2016
- Ocean Coral Springs: Going the Extra Mile, Acknowledged for outstanding service.
- Certificate for Most Outstanding participant, Honored for notable progress and contribution.
References
- Aneca Pryce, HR Manager at Sandals Montego Bay, St James, 876-354-2551
- Kevin Lawrence, Supervisor at Ocean Eden Bay, Falmouth, Trelawny, (1876) 288-6816
- Shana Spence, Front office Manager at Sandals Royal Caribbean, Montego Bay, St James, (1876) 507-92858
Hobbies and Interests
- Listen to music
- Playing cricket
- Nature adventure
- Live music
- Cooking
Languages
English
Personal Information
- Date of Birth: 06/04/92
- Gender: Male
- Nationality: Jamaican
Work Preference
Job Search Status
Open to workWork Type
Contract WorkLocation Preference
HybridSalary Range
$0/hr - $1000/hrTimeline
Sales agent
Huqqa Ja
03.2025 - 10.2025
Bellman
Ocean Coral Spring Resort
10.2021 - 11.2024
Telephone Operator
Sandals Royal Caribbean Resort & Private Island
09.2017
Front Office/Night Auditor Telephone Operator Bellman
Sandals Carlyle
02.2015 - 09.2017
Carpentry
Mr Nelson construction Co.
12.2014 - 04.2015
Warehouse Assistant
Empire Supermarket
01.2011 - 01.2013
Victoria All Age School
McGrath High School