JORDANEIA CAMPBELL
Summary
Motivated healthcare and customer service professional with hands-on phlebotomy training, clinical specimen handling experience, and extensive background in frontline customer support and administrative roles. Strong skills in venepuncture, specimen processing, infection control, electronic health records, and communications. Seeking a role that leverages clinical training and clerical strengths to contribute to patient care and organizational efficiency.
Overview
10
10
years of professional experience
10093
10093
years of post-secondary education
Work History
Customer Service Representative
IntouchCX
Montego Bay
10.2025 - 10.2025
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints using active listening and problem-solving skills.
- Processed orders and returns accurately through the company's point-of-sale system.
- Assist customer through chats and phone
Registered Phlebotomist Trainee (Work Experience)
Hospiten Hospital
08.2025 - 08.2025
- Completed hands-on phlebotomy training including venepuncture, specimen handling, and adherence to infection control protocols.
Complaint Administrator
Radius Global Solutions
02.2025 - 06.2025
- Managed complaint intake, investigated issues, coordinated resolutions, and maintained detailed case records.
Outbound Correspondence Processor
Radius Global Solutions
07.2024 - 01.2025
- Prepared and processed outbound communications, ensured accuracy and compliance with company standards.
Customer Service Representative
Express Master
02.2024 - 07.2024
- Handled customer inquiries, processed service requests, and maintained service records.
Caregiver
Touch of Love Nursery & Learning Centre
01.2024 - 02.2024
- Assisted with child care duties, ensured a safe learning environment, and supported daily routines.
Technical Support Specialist / Customer Service Representative
Advance Call Centre Technology (ACT)
08.2023 - 01.2024
- Provided technical troubleshooting, supported customers with product issues, and recorded resolutions.
Secretary
Karl Singh & Company Law Firm
05.2023 - 08.2023
- Performed administrative duties including scheduling, correspondence, filing, and client communication.
Customer Service Representative / Collections
Radius Global Solutions
01.2022 - 05.2023
- Managed collections calls, negotiated payment arrangements, and documented account activity.
Customer Service Representative (Med Alert & Auto Insurance)
Visionary Outsourcing Solutions
07.2021 - 12.2021
- Responded to client inquiries, resolved issues, and maintained accurate call documentation.
Pre-Kindergarten Teacher
Techno-Smart Academy
01.2021 - 01.2021
- Delivered age-appropriate lessons, managed classroom activities, and communicated progress to parents.
Cashier
Superior Parts Ltd.
03.2020 - 09.2020
- Handled sales transactions, reconciled cash drawer, and supported inventory tracking.
Cashier
Troy High School
09.2019 - 02.2020
- Managed transactions, maintained cash records, and provided customer service in a school setting.
National Youth Services - Troy High School
06.2017 - 08.2019
- Participated in community service initiatives and supported school programs as part of the National Youth Services.
Caregiver
Private Care
09.2016 - 12.2016
- Provided personal care, medication reminders, and companionship while maintaining patient hygiene and safety.
Work Experience
Hillcrest Early Childhood & Preparatory
09.2015 - 10.2015
- Assisted with daily care routines and supervised children, supporting teachers with classroom activities and basic administrative tasks.
Education
Distinction College
Manchester High School Extension
Christiana High School Evening Institute
Career Academy of Professional Studies
Christiana High School
Skills
- Venepuncture
- Capillary collection
- Blood culture collection
- Specimen labelling
- Processing and transport
- Tube identification and order of draw
- Infection control
- PPE use
- Patient preparation and care
- Registered phlebotomy procedures
- Clerical and administrative support
- Filing
- Cashiering
- Record keeping
- Photocopying
- Inventory and stock taking
- Electronic health records (EHR)
- Customer service
- Communication
- Microsoft Word
- Excel
- PowerPoint
- Drafting of documents
References
Available upon request
Timeline
Customer Service Representative
IntouchCX
10.2025 - 10.2025
Registered Phlebotomist Trainee (Work Experience)
Hospiten Hospital
08.2025 - 08.2025
Complaint Administrator
Radius Global Solutions
02.2025 - 06.2025
Outbound Correspondence Processor
Radius Global Solutions
07.2024 - 01.2025
Customer Service Representative
Express Master
02.2024 - 07.2024
Caregiver
Touch of Love Nursery & Learning Centre
01.2024 - 02.2024
Technical Support Specialist / Customer Service Representative
Advance Call Centre Technology (ACT)
08.2023 - 01.2024
Secretary
Karl Singh & Company Law Firm
05.2023 - 08.2023
Customer Service Representative / Collections
Radius Global Solutions
01.2022 - 05.2023
Customer Service Representative (Med Alert & Auto Insurance)
Visionary Outsourcing Solutions
07.2021 - 12.2021
Pre-Kindergarten Teacher
Techno-Smart Academy
01.2021 - 01.2021
Cashier
Superior Parts Ltd.
03.2020 - 09.2020
Cashier
Troy High School
09.2019 - 02.2020
National Youth Services - Troy High School
06.2017 - 08.2019
Caregiver
Private Care
09.2016 - 12.2016
Work Experience
Hillcrest Early Childhood & Preparatory
09.2015 - 10.2015
Distinction College
Manchester High School Extension
Christiana High School Evening Institute
Career Academy of Professional Studies
Christiana High School