
Proven Customer Service Representative at Advanced Call Center Technologies LLC, adept in complaint resolution and Microsoft Office Suite, enhanced customer loyalty through empathetic service and expert product knowledge. Achieved high retention rates and positive client feedback by leveraging active listening and computer proficiency, showcasing a results-driven approach with a focus on achieving tangible outcomes.
Customer Service
Computer Proficiency
Call Management
Product Knowledge
Active Listening
Critical Thinking
Thoroughness
Ensure Quality
Multi Tasks
Improve Performance
Cisco - Cybersecurity Essentials
Certificate of Performance
Awarded for providing satisfactory customer service
Cisco- Introduction to Cybersecurity