Jordan Simms
Customer Service Representative
Montego Bay
Summary
Proven Customer Service Representative at Advanced Call Center Technologies LLC, adept in complaint resolution and Microsoft Office Suite, enhanced customer loyalty through empathetic service and expert product knowledge. Achieved high retention rates and positive client feedback by leveraging active listening and computer proficiency, showcasing a results-driven approach with a focus on achieving tangible outcomes.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
02.2022 - Current
- Managed approximately 30+ incoming calls per day.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Computer Science - Information Technology
University of The Commonwealth And Caribbean
Montego Bay, Jamaica 01.2024 - Current
High School Diploma -
Rusea's High School
Lucea, Jamaica 09.2015 - 07.2020
Skills
Certification
Cisco - Cybersecurity Essentials
Accomplishments
Certificate of Performance
Awarded for providing satisfactory customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balancePersonal development programsCompany CultureTimeline
Cisco- Introduction to Cybersecurity
02-2024
Bachelor of Computer Science - Information Technology
University of The Commonwealth And Caribbean
01.2024 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
02.2022 - Current
High School Diploma -
Rusea's High School
09.2015 - 07.2020
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