JORDAN BROWN
11 Walcott Avenue, Duhaney Park, Kingston 20
Summary
Skilled Technician with over 10 years of of experience in repairing, maintaining, and upgrading computer systems and peripherals. Expertise in network installation, POS software setup, and custom computer builds. Proficient in both remote and on-site technical support, with a strong focus on customer service and innovative problem-solving.
Overview
12
12
years of professional experience
Work History
Computer Technician
Tek Plus Machine Services
6 2021 - Current
- Repairing clients desktops, laptops, cash registers and peripheral devices
- Installing network switches and servers
- Custom building computers by using hardware components
- Installing POS software on clients computer
- Driving to various locations within Jamaica to service clients computer machines and devices
- Delivering devices, cash register systems and paper rolls to clients
- Servicing and updating computers at clients location upon clients request
- Tasked with maintaining computer systems for clients as well as troubleshooting errors
- Upgrading firmware, software and outdated hardware systems
- Remotely troubleshooting systems via teamviewer, ultraviewer or anydesk as well as providing technical support over the phone to technical issues faced by customers
- Reviewing client computer systems to ensure software are within compliance with operational standards
- Writing reports based on incidents that may occur on site with clients devices as well as the resolution
- Develop and implement innovative solutions and strategies for troubleshooting and problem-solving on client locations.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
Sales Representative
Advantage Communications Ltd
01.2020 - 11.2020
- Provided front line technical support to customers and clients
- Managed customer calls, provided accurate answers, and resolved queries and concerns.
- De-escalated situations involving dissatisfied customers, offering patience and support
- Collaborated with other call center professionals to improve customer service
- Introduced and sold new products and services to clients.
- Provided comprehensive information, answered questions, resolved complaints, and ensured customer satisfaction.
Sales Representative
Royal PC Ltd
02.2019 - 12.2019
- Provided front line technical support to customers and clients
- Developed innovative strategies to gain customers and boost sales
- Sold products and services, utilizing effective communication skills to address customer inquiries and issues.
Mercendiser
Progressive Groceries
09.2016 - 03.2017
- Packed and unpacked goods and products
- Organized shelves, and set up displays with price tags, etc
- Managed customer purchases and bagged items.
Security Officer
Elite Guard Services Ltd
06.2015 - 08.2015
- Secured premises and personnel by patrolling property
- Monitored, surveilled and inspected the building and equipment
- Prepared reports on incidents and activities that transpired throughout the day.
Computer Technician
Senyah Technologies Ltd
09.2014 - 04.2015
- Repaired computers, laptops, phones, tablets
- Diagnosed and resolved device issues through scanning
- Sold computer devices
- Installed/configured system software and drivers.
Computer Technician
Buzztech Computer Sales and Repairs
08.2012 - 12.2013
- Conducted repairs on computers, laptops, phones, and tablets.
- Checked and scanned issues and problems on devices
- Sold computer devices
- Installed and configured software and drivers.
Computer Technician
Rite Click Ltd
07.2012 - 08.2012
- Performed repairs on computers, laptops, phones, and tablets.
- Checked and scanned issues and problems on devices
- Sold computer devices
- Installed and configured software and drivers.
Education
Eastern TVET Stony Heart Academy
2016
City College
2014
Edith Dalton James High School
05.2001 -
Skills
Hardware and software installation
Computer Troubleshooting and System diagnostics
Peripheral Repair
Technical Analysis
Repairing Phones, Laptops and Desktops
Building laptop batteries and repairing laptop motherboards
POS software installation and repair
Experienced in installing network connections for computer systems
Installing CTV cameras and IP cameras
Creating HTML web pages for business
Proficient in the use of Microsoft Excel, PowerPoint, Word and Database Operations
Strong analytical, interpersonal and communication skills
Excellent Communication Skill with persons of all levels
Superior Customer Service skills and experience
Ability to work independently, with minimal supervision
References
Available upon request.
Timeline
Sales Representative
Advantage Communications Ltd
01.2020 - 11.2020
Sales Representative
Royal PC Ltd
02.2019 - 12.2019
Mercendiser
Progressive Groceries
09.2016 - 03.2017
Security Officer
Elite Guard Services Ltd
06.2015 - 08.2015
Computer Technician
Senyah Technologies Ltd
09.2014 - 04.2015
Computer Technician
Buzztech Computer Sales and Repairs
08.2012 - 12.2013
Computer Technician
Rite Click Ltd
07.2012 - 08.2012
Edith Dalton James High School
05.2001 -
Computer Technician
Tek Plus Machine Services
6 2021 - Current
Eastern TVET Stony Heart Academy
City College
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