Jonel Francis
Montego Bay,Jamaica
Summary
Dynamic professional with extensive experience at Teleperformance, excelling in collections management and customer service. Proven ability to enhance customer satisfaction through effective communication and analytical problem-solving. Recognized for collaborating with teams to achieve goals and maintaining high-quality standards in service delivery. Detail-oriented and committed to excellence in every interaction.
Overview
7
7
years of professional experience
Work History
Collections and Customer Service Representative
Teleperformance
04.2019 - Current
- Maintained a professional and courteous attitude on all calls
- Established ample knowledge of client tools
- Worked closely with team members to achieve client goals
Quality Assurance
Teleperformance
08.2018 - 03.2019
- Audited calls and chat and provided feedback to increase company and customer satisfaction
- Provided coaching and identified errors to maintain company's quality requirements
Telephone Operator
May Pen Hospital
11.2017 - 07.2018
- Answered 10+ calls per hour
- Collaborated with a team of five (5)
- Remained warm and courteous on all calls
Education
Clarendon College
01.2013
Skills
- Effective communication
- Collaborative teamwork
- Analytical problem solving
- Detail-oriented approach
- Customer service
- Collections management
- Team collaboration
References
- Miss Kristina Allen, Project Manager, (876) 560-9198
- Miss Dannika Gonez, Telephone Operator, (876) 239-7082
Languages
English
Timeline
Collections and Customer Service Representative
Teleperformance
04.2019 - Current
Quality Assurance
Teleperformance
08.2018 - 03.2019
Telephone Operator
May Pen Hospital
11.2017 - 07.2018
Clarendon College
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance