Open To Work
Jolean C Mclean
Customer Service Representative
Spanish Town,Jamaica
Work Preference
Summary
Being a highly motivated, diligent, hardworking and driven young lady seeking an opportunity to further augment existing skills and apply knowledge acquired in order to assist your organization in achieving its goals.
Overview
7
7
years of professional experience
Work History
Receptionist/ Dental Assistant
All Smiles Dental Care
08.2018 - 07.2019
- Scheduling (Take phone calls and make calls re patient appointments, set appointments, send appointments confirmation and emails, call and confirm daily appointments, check emails and respond accordingly, update patients’ schedule).
- Receiving Patients (Welcome and seat patients, process patient documents, usher patients to deck, receive walk-in re appointments/enquires).
- Maintain Reception Area (Maintain tea and coffee station, ensure waiting area and patient restroom is tidy, ensure that newspaper and reading material is updated, ensure toys are organized).
- Patient Dismissal (Schedule follow-up appointments, Ask patient for referrals, reviews and social media post).
- Documentation and Reporting (Maintain activity/attendance books, report cancellation/reschedule appointments, update lead sheet, service logs and patient referral log on Microsoft excel).
- Patient Follow up (Ensure that patients are satisfied after each visit, log complaints and requests from each patient).
- Prophylaxis Recalls (Call patients and schedule appointments for their 6 months clean and checkup).
- Maintain patients’ records (Updating patient record on Dentimax, Filling of patients’ cards).
- Any other duties assigned (Any other duties requested by H.R/Office Manager).
Filing Clerk/Assistant Receptionist/Assistant Telephone Operator
Apex Health Care Associates
05.2015 - 06.2018
- Receiving and sorting incoming mails.
- Schedule appointments for patients.
- Updating and maintaining patients’ dockets.
- Sorting patients’ dockets and placing them in their respective locations.
- Sorting and placing index cards alphabetically in index boxes.
- Updating patients’ information on the database system.
- Assisting patients with queries regarding his/her visit.
- Pulling and issuing patients dockets to doctors.
- Locating patients’ dockets when requested.
- File patients’ results in appropriate doctors’ folders or in patients’ dockets.
- Make copies and issue to doctors or patients when needed.
- Assist in completing vital checks for patients (urine, weight, height, vision).
- Assist in completing doctors’ day sheet daily.
- Assist receptionist in performing cashiers’ functions (ensure that cash, debit and credit card are balanced with P.S.S books).
- Answer and direct incoming telephone calls to the appropriate staff or department, maintain a professional image. Advise relevant staff of the arrivals of patients to the office.
- Ensure that all patients are greeted in an appropriate, polite and hospitable manner; determine his/her need and respond accordingly.
- Operating Fax and Photocopy machines when necessary.
Practical Nursing
St. Vincent De Paul Nursing Home for the Aged
06.2013 - 08.2013
- Complete Vital checks for patients-urine, weight, height, blood pressure, blood sugar etc.
- Feed patients administer medication and ensure that proper hygiene is kept.
- Take patients for daily walks.
- Bathe patients, dress and bandage pressure ulcers and groom hair.
- Play games, read and sing to patients.
- Assisting with patients’ meal preparation.
- Doing daily kitchen duties such as sweeping and mopping floors, washing ditches, pots, pans and other kitchen utensils.
- Assist head nurse with daily room cleaning (replacing soiled bed spreads, pillow slips, curtains, dresser cover, shower curtains, mats etc.), dusting, vacuuming floors and polishing furniture's.
- Assist with daily laundry washing (patients clothing, napkins, towels, bread spreads, curtains etc.).
Doctors Assistant
Global Health Care Centre
02.2012 - 03.2012
- Answering telephone calls; direct to appropriate department.
- Updating and maintaining patients’ dockets/files.
- Greeting patients promptly, politely and efficiently; determine their needs and respond accordingly.
- Assisting all patient with any queries and concerns regarding his/her visit.
- Pulling files and issuing to the doctor.
- Schedule appointment for patients.
- Complete vital checks for patients-urine, weight, height, blood sugar, blood pressure etc.
- Completing doctors’ day sheet on a daily basis.
- Assist doctors in performing procedures (dressings, syringes, bandaging, administering medication, administering injections etc.).
Education
CSEC - Mathematics
Math's Unlimited
01.2015
Certificate - Practical Nursing
Career Academy of Professional Studies
12.2013
Graduation Certificate - High School Diploma in 8 CSEC Subjects
Oberlin high School
06.2011
GSAT/Graduation Certificate - undefined
Martin Primary School
06.2006
Graduation Certificate - undefined
Esther Basic School
07.2000
Skills
- Fully experienced in Filing and Data Entry, Telephone Operating and Receptionist with excellent typing skills
- Strong Interpersonal and Medical skills with the ability to be a flexible team player
- Analysis, Internal and External Communications
- Administration Support with the ability to multitask
- Customer Relationship Management
- Excellent computer skills (knowledge of Microsoft Applications/Operating Systems, Point of Sale and Time Management)
- Ability to conduct accurate research on the Internet and efficiently carry out tasks in a timely manner
- Ability to work under pressure/stressful situations while maintaining a good working environment
Interests
Reading, Singing (Music), Baking (Foods), Surfing the Internet, Church Activities, Community Outreach program, Voluntary Services, Cruise ship
Dear Sir/Madam
I am writing to explore the possibilities of seeking employment in your institution.
I have a dynamic personality with high moral conduct and professional work ethics. I am a self-motivated starter who is hardworking, honest, dedicating, and efficient and has the ability to grow within an organization, handle responsibilities and build positive relationships with work colleagues at all levels. No matter where I’ve been, I’ve produced topnotch work because I’m dedicated to making sure each piece stands out from the crowd. Whether its volunteerism or work experience, I always strive to respond appropriately and to stay calm in any complex situation, I pride myself in being a good listener and a respectful young lady to my peers and persons in authority. I can work on my own initiative and also as a team player. I always try to be efficient and punctual; providing exceptional work ethics and striving for excellence.
While Medicine/ Business Management is my career goal, Clerical and Customer Service is my bread and butter as I will be able to make a difference in the lives of others and to provide quality workmanship and service in the business sector. I am always passionate about everything I do and therefore thrive in a fast-paced environment. I have the experience and the attitude to excel in this position and I am confident that I will do extremely great. Not only am I confident but I’ve also learned to budget my time and my assets, and most importantly, I’ve learned to be flexible and to get things done. Even though I have no experience working in certain aspects of the business world, I am always up for the challenge of learning something new.
My background and skills make me an excellent candidate for this position. Should you see my application favorable and appoint me to this job. I shall endeavor to perform my assigned duties with such dexterity and alacrity as would fit the performance of such duties and to be a congenial addition to your staff. Attached is a copy of my Curriculum Vitae. I shall therefore avail myself for an interview session at any time that is most reasonably convenient to you. I anticipate a most favorably outcome. Thank you for your time.
Respectfully Yours
JoLean McLean (Ms.)
Timeline
Receptionist/ Dental Assistant
All Smiles Dental Care
08.2018 - 07.2019
Filing Clerk/Assistant Receptionist/Assistant Telephone Operator
Apex Health Care Associates
05.2015 - 06.2018
Practical Nursing
St. Vincent De Paul Nursing Home for the Aged
06.2013 - 08.2013
Doctors Assistant
Global Health Care Centre
02.2012 - 03.2012
Graduation Certificate - undefined
Esther Basic School
GSAT/Graduation Certificate - undefined
Martin Primary School
Graduation Certificate - High School Diploma in 8 CSEC Subjects
Oberlin high School
Certificate - Practical Nursing
Career Academy of Professional Studies
CSEC - Mathematics
Math's Unlimited