Johnell WAITE
Montego Bay,Jamaica
Summary
My primary objective is to support the functioning of business operations by providing, and ensuring exceptional customer service displayed always.
Overview
12
12
years of professional experience
Work History
Roadside Assistance
Concentrix
Montego bay, Jamaica
11.2024 - 07.2026
- Facilitated client transportation through towing and rideshare services, ensuring timely support.
- Assisted customers with car rental inquiries and services.
- Provided support for car rental processes, enhancing customer satisfaction.
- Created clear documentation for agent reference.
Admin assistance
Exuberant Overseas and Placement Agency
03.2024 - 10.2024
- Coordinated appointment times for team meetings
- Answered work phone calls to provide job details and assist candidates.
- Responded to phone inquiries to share details about job openings.
- Conducted interviews with potential workers to assess qualifications and fit.
- Processed payroll using designated system to ensure timely employee compensation.
House attendant
The Links Myrtle Beach
Myrtle Beach, USA
06.2024 - 09.2024
- Stripped and made beds to ensure guest comfort and satisfaction.
- Cleaned rooms, kitchen, and bathrooms to maintain hygiene standards.
- Ensured cleanliness by removing garbage from workspaces.
Laundry Attendant
The Links
Myrtle Beach, USA
06.2024 - 09.2024
- Sorted and folded towels and sheets in a organized laundry facility.
- Operated laundry machines and equipment to ensure thorough garment cleaning.
- Sorted, washed, dried, and folded linens and uniforms.
- Maintained cleanliness and organization of laundry facility to support efficient workflow.
Customer Service Representative
Teleperformance
Jamaica
11.2020 - 04.2024
- Responded to customer inquiries, providing detailed information on internet service plans and technical support solutions.
- Assist customers in setting up new internet connections, troubleshooting connectivity issues and resolving service-related concerns.
- Utilized customer service software to efficiently manage interactions, document customer communications, and monitor satisfaction levels.
- Assisted customers in setting up new internet connections and resolving connectivity issues, ensuring timely and effective service resolution.
Prep cook
The Sanctuary Golf Club
, USA
10.2019 - 04.2020
- Prepared seafood and arranged raw bars for banquets and events.
- Washed, peeled, and cut fruits and vegetables in advance for food preparation.
- Listened to customer instructions and prepared Deli meals based on their preferences.
- Received shipments and organized items on shelves to restock the restaurant pantry.
Cook
The Westin Resort And Spa
, USA
04.2019 - 10.2019
- Prepared and cooked meals following established recipes, adjusting for customer preferences and dietary needs to enhance satisfaction.
- Operated kitchen equipment, including stoves, ovens, grills, and fryers, prioritizing safety and efficiency to maintain smooth kitchen operations.
- Read order tickets for precise cooking and worked closely with kitchen staff to ensure timely delivery of meals.
- Manage inventory to ensure adequate supplies for smooth operation and maintain a clean and organized kitchen workspace.
Customer Service Representative
Conduent
Jamaica
01.2017 - 03.2018
- Handled customer inquiries about flight availability, pricing, and reservations, while also processing payments and issuing tickets.
- Addressed and resolved customer issues such as cancellations, rebooking and kept abreast of airline policies, travel regulations and industry trends to provide accurate and up-to-date information to customers.
- Collaborated with other departments, such as ground services and reservations to ensure a seamless travel experience for customers.
- Maintained accurate and up-to-date customer records, ensuring that all relevant information was properly documented in the airline's system.
Customer Service Representative
Conduent
Jamaica
09.2016 - 01.2017
- Utilized customer service software to oversee interactions and monitor customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed multi-line phone system to respond to customer requests for information on policies, products, services and assistance to resolve issues.
Insurance Sales Representative
Chancellor Insurance Company
Jamaica
12.2014 - 04.2015
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Sold critical illness, life insurance plans and other insurance products to individuals and families within assigned territory using consultative selling techniques.
- Generated quotes.
Education
Certificate - Childcare
Global Career Institute
Certificate - events planning and décor service
Institute of Jar
School Leaving Certificate -
Maud Mcleod High School
CXC passes - Social Studies, English Language, Human and Social Biology, Principles of Business
Skills
- Sales and customer experience expertise
- Excellent verbal and written communication
- Creative problem solving
- Reservation management
- Recipes and menu planning
- Hospitality service expertise
- Food preparation and safety
- Teamwork and collaboration
- Multitasking and prioritization
- Detail-oriented
- Customer service
- Report preparation
- Housekeeping duties
- Laundry attendant
Timeline
Roadside Assistance
Concentrix
11.2024 - 07.2026
House attendant
The Links Myrtle Beach
06.2024 - 09.2024
Laundry Attendant
The Links
06.2024 - 09.2024
Admin assistance
Exuberant Overseas and Placement Agency
03.2024 - 10.2024
Customer Service Representative
Teleperformance
11.2020 - 04.2024
Prep cook
The Sanctuary Golf Club
10.2019 - 04.2020
Cook
The Westin Resort And Spa
04.2019 - 10.2019
Customer Service Representative
Conduent
01.2017 - 03.2018
Customer Service Representative
Conduent
09.2016 - 01.2017
Insurance Sales Representative
Chancellor Insurance Company
12.2014 - 04.2015
Certificate - Childcare
Global Career Institute
Certificate - events planning and décor service
Institute of Jar
School Leaving Certificate -
Maud Mcleod High School