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Jody Ann White
East Kirkland Heights, Red Hills P.O,St. Andrew
Summary
High-performing Customer Service Agent, successful at surpassing performance targets, with strong call control and customer relations abilities. Minimizes errors, boosts customer satisfaction, and expertly handles wide-ranging customer issues. Skilled at using technical resources and collaborating across departments to build creative solutions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
IBEX GLOBAL JAMAICA
Kingston, St. Andrew Parish
09.2024 - 12.2024
- Combined active listening skills, prepared scripts and personal communication expertise to determine the best solution for each caller.
- Liaised with the logistics department to ensure timely delivery of products to customers.
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
Customer Care Agent
Digicel
Kingston, Kingston Parish
05.2023 - 09.2023
- Motivated team members to achieve individual targets contributing to team success.
- Identified upselling opportunities while maintaining excellent customer service standards.
- Maintained up-to-date knowledge of product information to assist customers effectively.
- Managed high volume of inbound calls with emphasis on customer satisfaction.
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
Customer Service Representative
Sutherland Global Services
Portmore, St. Catherine Parish
09.2021 - 12.2022
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance was requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues, providing insightful solutions.
Data Collector
KSAC. Kingston & St. Andrew Municipal Corporation
Kingston, Kingston Parish
07.2021 - 08.2021
- Provided direction or assistance to data users.
- Maintained customer confidence and protected operations by keeping information confidential.
- Entered and updated information in required databases.
Data Entry Clerk/ Administrative Assistant
SNB Creative Group Limited
Kingston
01.2021 - 03.2021
- Transferred data from hard copy formats into computer files and database systems.
- Transferred data from hard copy to computer files and database systems.
- Entered data by inputting alphabetic and numeric information using established procedures.
- Created comprehensive Excel spreadsheets to organize large datasets.
Education
Certificate - Team Lead Hospitality Management
Heart Hospitality College
Jamaica08-2024
High School - General
St. Mary's College
St. Catherine01.2018
Skills
- Phone etiquette and call handling skills
- Problem solving for technical and product issues
- Adherence to company policies during calls
- Client empathy and understanding
- Time management in high-volume environments
- Active Listening for Customer Needs
- First-call resolution improvement
- Upselling techniques
- Data entry accuracy
- Attention to detail
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programsFlexible work hoursWork from home optionInterests
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Native language
Spanish
Beginner
A1
Timeline
Customer Service Agent
IBEX GLOBAL JAMAICA
09.2024 - 12.2024
Customer Care Agent
Digicel
05.2023 - 09.2023
Customer Service Representative
Sutherland Global Services
09.2021 - 12.2022
Data Collector
KSAC. Kingston & St. Andrew Municipal Corporation
07.2021 - 08.2021
Data Entry Clerk/ Administrative Assistant
SNB Creative Group Limited
01.2021 - 03.2021
Certificate - Team Lead Hospitality Management
Heart Hospitality College
High School - General
St. Mary's College
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