Jody Ann Levy
Kingston,St. Andrew
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Sutherland Global
Portmore, St. Catherine
11.2019 - Current
- Provided solutions to customer queries via both phone and email.
- Supplied detailed and precise information to customers
- Resolved customer complaints promptly and professionally.
Booking Agent & Customer Care
Little Theatre
Kingston, St. Andrew
03.2010 - 05.2018
- Created and maintained client records, including contact information, payment histories, and booking preferences.
- Assessed potential event dates factoring in group sizes, financial considerations, and schedule openings
Education
High School Diploma -
Excelsior High
Kingston11-2005
Skills
- Client Support
- Detail-Oriented Data Input
- Organized Scheduling Expertise
- Call Record Management
- Billing Management
- Custom order management
- Customer Relations
- Product Education
- Call center experience
- Problem Resolution
- Inbound Customer Service
- Security verification
- Customer Relationship Management
- Senior leadership support
- Complaint Handling
- Point of sale system
- Payment Processing
- Email correspondence
- Appointment Scheduling
References
References available upon request.
Timeline
Customer Care Representative
Sutherland Global
11.2019 - Current
Booking Agent & Customer Care
Little Theatre
03.2010 - 05.2018
High School Diploma -
Excelsior High
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