Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Languages
Certification
Affiliations
References
Timeline
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J O D Y H A R R I S

J O D Y H A R R I S

Ocho Rios,Jamaica

Summary

As a results-driven and highly motivated customer service professional with extensive experience in travel consulting and guest relations, I am excited to contribute my skills to the Customer Service Officer role at Scotia Bank. With a proven track record of enhancing customer experiences through innovative solutions and clear communication, I’ve consistently exceeded satisfaction goals while managing complex sales and front office operations. I also bring a solid understanding of account management, transactional services, and security protocols, ensuring a well-rounded approach to customer service. My adaptability and commitment to excellence make me confident in my ability to thrive in the financial services sector, and support the ongoing success of your team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Travel Consultant

Trafalgar Travel Limited
White River, Jamaica
05.2023 - Current
  • Manage international flight and hotel reservations
  • Arrange cruises, car rentals, and travel insurance
  • Facilitate the processing of VISA and passport applications

Travel Agent Liaison/ Groups and Events Coordinator

Kamalame Cay/Bahamas/Kanopi House
Kingston, Jamaica
04.2021 - 05.2021
  • Helped answer and respond politely to people interested in events, and handled payments with credit cards, debit cards, or wire transfers
  • Prepared quotations and reserved accommodations for events as necessary
  • Upsold and recommended additional services to enhance the event experience
  • Assisted all guests at Kamalame Cay and Kanopi house with scheduling general and bespoke excursions, flights into Andros, spa appointments, and other activities offered on or around both properties while maintained constant communication with guests prior to arrival ensuring that all needs were met
  • Was responsible for liaising with all flight consultants to facilitate getting guests to Kamalame Cay
  • Assisted with sourcing and recommending international flights that could sync with the domestic flights to Andros
  • Verified that all promotions and qualifying amenities, services, or gifts extended were noted on each reservation
  • Noted all returning guests on the guests folio and extended special services where necessary
  • Assisted with administrative duties related to sales inquiries and, or reservations
  • Maintained constant communication with and provided unparalleled service to all guests before arrival and post travel

Central Reservationist

Island Outpost
Oracabessa, Jamaica
05.2019 - 04.2021
  • Assisted guests in organizing and securing holiday accommodations, which involved making all room reservations via email, direct phone communication with guests, third-party providers and booking engines
  • Maximized room revenue and ensured all details were updated correctly on all computers within the required operating procedures
  • Successfully sold hotel rooms and services through travel agents, tour operators, and directly to guests
  • Performed clerical duties such as filing, faxing, copying, preparing, and sorting correspondences
  • Processed payments and refunds
  • Supported guests in person (at cocktail Parties), on the phone, and through emails- answering questions and concerns
  • Booked guests' internal and external VIP services, special packages and promotions, and arranged transfers, etc
  • Coordinated large groups
  • Assisted in preparing daily reports to monitor inventory

Group Reservations Coordinator

Secrets Resorts & Spas
Montego Bay, Jamaica
10.2016 - 12.2018
  • Established guests reservations by obtaining guest requirements, information, and proof of payment, and maintaining the reservation system and database
  • Performed the process of room blocking and special requests
  • Performed clerical duties such as filing, faxing, copying, preparing, and sorting correspondences
  • Assisted the Reservations Manager with all daily operations of the reservations department: trained new employees, and prepared daily reports to monitor inventory
  • Sold the hotel's facilities

Senior Brand Ambassador

Lasco Distributor's Limited
Spanish Town, Jamaica
03.2012 - 10.2016
  • Persuaded customers to use sales promotion display items from wholesale commodities distributors
  • Visited retail establishments such as department stores and supermarkets to persuade customers to use display items
  • Delivered promotional items such as posters, and samples of products and arranged displays of items in customers' establishments
  • Trained new employees
  • Monitored employees' productivity

Secretary

Fern Gully Road Rehabilitation and Repair Project
Ocho Rios, Jamaica
03.2012 - 12.2012
  • Processed payroll and expense accounts for employees and suppliers
  • Completed billing weekly for employees and suppliers
  • Liaised with the timekeeper to ensure proper communications and reporting practices
  • Collaborated with the site manager and timekeeper on daily postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution
  • Daily stock keeping
  • Provided excellent customer service
  • Filed documents manually in alphabetical order
  • Utilized office equipment (fax, copier, scanner, telephone, etc.)

Housekeeper- Work and Travel USA-Summer

Gray Wolf Inn & Suites
West Yellowstone, USA
06.2010 - 09.2010
  • Maintained guest rooms in a clean and infection free condition
  • Trained new staff members
  • Carried out laundry duties

Front Desk Agent/ Guest Services Agent- Work and Travel USA-Summer

Super 8 Motel/ Lionshead Mountain Campground
West Yellowstone, USA
06.2010
  • Checked in and out customers using a timely and well-mannered approach
  • Made reservations for guests
  • Gave answers to guests' inquiries about the local events, and attractions
  • Provided quality customer service and researched and answered all questions and concerns related to company products, specifically those concerning customer reservations
  • Managed customer related tasks such as giving sites, taking cash, and taking customers' requirements

Education

Associates Degree - Travel and tours

Excelsior Community College
Kingston
04.2010

Skills

  • Decision Making
  • Problem Solving
  • Adaptability
  • Leadership
  • Ability to Work Under Pressure
  • Effective Time Management
  • Microsoft Office Suites
  • Team Work
  • Communication
  • Customer Service
  • Sales
  • Group Coordination-MICE
  • Innovative
  • Cultural sensitivity
  • Administrative tasks
  • Travel industry expertise

Volunteer Experience

Sales Ambassador/ Host, Woman Ignite Jamaica- Woman Ignite Success Summit, 12/01/20, 01/31/25, Kingston, Jamaica, 

  • Maintained strong relationships with existing guests to ensure repeat business.
  • Described product to guests to accurately explain details.
  • Hosted guests and guest speakers at the event., Developed sales strategies to achieve monthly and quarterly targets.

Accomplishments

Secrets Resorts & Spas

  • Employee of the Month Nominee Award on the Sales team, 2017

Languages

English
First Language

Certification

  • Celebrity Cruise Certification, 2023
  • Amadeus Certificate of Completion (Trafalgar Travel) - Ticketing, Reservations, Fares, and Pricing, 2023
  • Island Outpost Certificate of Excellence: Sales and Customer Service, 2020
  • AmResorts Certificate of Excellence, Sales, 2018
  • Secrets Resorts & Spas Employee of the Month Nominee Award, 2017
  • City of Guilds Certification - Customer Service (First Class Honors), 2014

Affiliations

Kingdom Culture The Well Encounter Event -

Sales Ambassador, Kingston Nov 2022 Mar 2023

  • Solicited ticket sales with churches, businesses, and organizations
  • Database creation for churches, organizations, and institutions
  • Promoting and advertising events in person and via social media

One Integrated Group Limited
Oreo Batman Movie Launch, Kingston Jan 2022 Mar 2022

  • Managed guest list, sent invitation emails, followed up with guests by
    phone and email, and answered questions.
  • Checked in guests smoothly at the event.
  • Liaised with the CEO and brand manager daily.

References

References available upon request.

Timeline

Travel Consultant

Trafalgar Travel Limited
05.2023 - Current

Travel Agent Liaison/ Groups and Events Coordinator

Kamalame Cay/Bahamas/Kanopi House
04.2021 - 05.2021

Central Reservationist

Island Outpost
05.2019 - 04.2021

Group Reservations Coordinator

Secrets Resorts & Spas
10.2016 - 12.2018

Senior Brand Ambassador

Lasco Distributor's Limited
03.2012 - 10.2016

Secretary

Fern Gully Road Rehabilitation and Repair Project
03.2012 - 12.2012

Housekeeper- Work and Travel USA-Summer

Gray Wolf Inn & Suites
06.2010 - 09.2010

Front Desk Agent/ Guest Services Agent- Work and Travel USA-Summer

Super 8 Motel/ Lionshead Mountain Campground
06.2010

Associates Degree - Travel and tours

Excelsior Community College

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