Jody-Ann Peterkin
Montego-Bay,Jamaica
Summary
14 Years of industry experience as a committed, competent, and experienced customer service expert. A strong team member who is friendly, upbeat, and has a track record of building relationships with customers. Driven to keep customers happy and make a difference in the success of the business. Focus on quality, speed, and process improvement. With a remarkable drive for building relationships, fostering partnerships, and expanding businesses, this individual is articulate, energizing, and results-oriented. Capable of offering options and pertinent information to properly handle problems.
Overview
14
14
years of professional experience
Work History
Customer Care Specialist
Cimpress - Vistaprint
Montego-Bay
02.2016 - Current
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer inquiries via phone, email, and live chat.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted in training new employees and participated in cross-training with other departments.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided customers with detailed information on company products, services and materials.
Customer Care Specialist
Bankers Life and Casualty
Montego-Bay
06.2008 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Verified accuracy of customer account information and updated when necessary.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Directed customers to appropriate departments for additional support.
- Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing product information.
- Assisted in training new employees and participated in cross-training with other departments.
Education
Bachelor of Science - Human Resources Management
University of The West Indies, Mona, WJC
Montego-Bay, Jamaica12.2025
High School Diploma -
Mount Alvernia High School
Montego-Bay, Jamaica06.2007
Skills
- Online Chat and Email
- Customer Account Management
- Issue and Complaint Resolution
- Customer Retention Strategies
- Upbeat and Positive Personality
- Customer Service Excellence
- Order and Refund Processing
- Efficient and Detail-Oriented
- Call Documentation
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Training Partner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Customer Care Specialist
Cimpress - Vistaprint
02.2016 - Current
Customer Care Specialist
Bankers Life and Casualty
06.2008 - 01.2016
Bachelor of Science - Human Resources Management
University of The West Indies, Mona, WJC
High School Diploma -
Mount Alvernia High School
Similar Profiles
ROBERTO GARCIAROBERTO GARCIA
Senior Press Operator at Cimpress / VistaprintSenior Press Operator at Cimpress / Vistaprint
Tamer HegaziTamer Hegazi
Head of Procurement, Supply Chain & Logistics ANZ&S at Cimpress Group (Vistaprint)Head of Procurement, Supply Chain & Logistics ANZ&S at Cimpress Group (Vistaprint)
Rannie Jake S. ItchonRannie Jake S. Itchon
Customer Care Specialist/Digital Specialist at Cimpress Philippines Inc./ VistaprintCustomer Care Specialist/Digital Specialist at Cimpress Philippines Inc./ Vistaprint