Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jody-Ann Larmond

Mona Heights

Summary

Dynamic and results-oriented Human Resources professional with 4 years of progressive experience in talent acquisition, employee administration, and managerial responsibilities. Possesses a solid foundation in Freight Management coupled with a dedicated focus on enhancing organizational effectiveness through strategic HR initiatives. Proven track record in building strong relationships with both carriers and customers, including industry leaders such as Coca Cola, Abbott, Home Depot, and Dell. Skilled in employee recruitment, onboarding, and offboarding processes, with a demonstrated ability to leverage HRIS platforms like Bitrix 24 for efficient data management. Recognized for talent acquisition prowess, contributing to a 40% increase in new talent onboarding during tenure as a Talent Acquisition Specialist. Proficient in Microsoft Office Suite, Google Suite, and various CRM platforms. Adept at Working under pressure, making informed decisions, and fostering a collaborative work environment. Seeking leverage expertise and leadership skills to drive HR excellence and contribute to organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Team Lead

Loadsmart Inc.
01.2022 - 04.2024
  • Freight Management (FTL, LTL, PTL)
  • Scheduling pickup and delivery appointments for loads
  • Have a strong communication with carriers and customers on freight movements, on time pick up, transit check, and delivery
  • As well as any issues that may occur during transit
  • Handling carrier negotiations on rates, also, ensuring all extra charges from the carrier ends are reported immediately
  • Some of which include lumpers, detention and layovers
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
  • Evaluation of team's performance
  • Monitoring and coaching team members.

Talent Acquisition Specialist/ HR Team Lead

GAOTEK Inc.
10.2021 - 04.2023
  • nReplying to applicant's emails, screening replies, and scheduling interviews with applicants
  • CV screening
  • Coordination of interviews and orientation with applicants on Skype
  • Posting of job Ads on LinkedIn
  • Proper CRM entries on Bitrix 24, M
  • Training of new employees
  • Contributed to a 40% increase in new talent onboarding
  • Implementation of recruitment changes
  • Participation in weekly team meeting
  • Evaluation of intern's performance.

Customer Service Representative/ Customer Care Lead/Supervisor/ Workforce Management

Nordstrom, Sutherland Global Services
05.2019 - 05.2022
  • Tech Support
  • Sales
  • Monitoring queue
  • Overtime approvals
  • Monitor production KPIs
  • Scheduling
  • Documentations
  • Recruitment- contributed to a 75% increase of new hires during 2 peak seasons
  • CV screening
  • Coordination of interviews and orientations via Skype and Zoom
  • Coaching team members.

Customer Service Representative/Sales Rep

FLOW Jamaica
03.2019 - 04.2019
  • Tech Support
  • Sales.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Substitute Teacher for Science/ Administrative Assistant

St. Elizabeth Technical High School
02.2018 - 05.2018
  • Taught General Science to grades 7-8
  • Assisted the Vice Principal in administrative duties.

Sales Clerk/Computer Assistant/Customer Representative

St. Bess Unique Café
07.2017 - 08.2017
  • Sales
  • Tech Support
  • Computer assistance.

Customer Service Representative and Re-Charge Team-Leader

Digicel
07.2015 - 08.2016
  • Sales
  • Tech Support
  • Productivity levels
  • Supplies management.

Sales Rep/Customer Rep/Cable box programmer

Mckoy's Cable Company
07.2015 - 08.2015
  • Sales
  • Tech Support
  • Computer assistance.

Education

Bachelors - Human Resource Management

University of The West Indies
01.2024

High School Diploma and Pre-University - undefined

St. Elizabeth Technical High School
06.2018

Skills

  • Computer Literate
  • Microsoft Office Suite Literacy
  • Communication
  • Ability to work under pressure
  • Decision Making
  • Time Management/Multitasking
  • Leadership
  • Adaptability
  • CRM entries
  • Google Suite Literacy
  • Strong rapport with customers and employees
  • Observing- attentive to details
  • Critical thinker
  • Problem solving
  • Outlook
  • Excel
  • Training & Development
  • Employee Recruitment & Retention
  • Recordkeeping
  • Employee Onboarding
  • Employee Relations
  • Performance Assessment
  • Labor Relations
  • Payroll Administration
  • Labor law compliance
  • Compensation Structuring
  • Legal Compliance
  • Corrective Action Planning
  • Risk Management
  • New Employee Orientation
  • HR leadership
  • Benefits Administration
  • Organizational Development
  • Leadership Development
  • Recruitment

Certification

  • Digital Marketing - GAOTek Inc.
  • Human Resource Management- GAOTek Inc.

Timeline

Operations Team Lead

Loadsmart Inc.
01.2022 - 04.2024

Talent Acquisition Specialist/ HR Team Lead

GAOTEK Inc.
10.2021 - 04.2023

Customer Service Representative/ Customer Care Lead/Supervisor/ Workforce Management

Nordstrom, Sutherland Global Services
05.2019 - 05.2022

Customer Service Representative/Sales Rep

FLOW Jamaica
03.2019 - 04.2019

Substitute Teacher for Science/ Administrative Assistant

St. Elizabeth Technical High School
02.2018 - 05.2018

Sales Clerk/Computer Assistant/Customer Representative

St. Bess Unique Café
07.2017 - 08.2017

Customer Service Representative and Re-Charge Team-Leader

Digicel
07.2015 - 08.2016

Sales Rep/Customer Rep/Cable box programmer

Mckoy's Cable Company
07.2015 - 08.2015

High School Diploma and Pre-University - undefined

St. Elizabeth Technical High School

Bachelors - Human Resource Management

University of The West Indies
Jody-Ann Larmond