JODY-ANN BRIDGE
St. Catherine,Jamaica
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. successful at balancing guest and business needs Committed to creating memorable experiences for guests. Recognized for Good multitasking, planning, cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
SANDALS DUNNS RIVER HOTEL
Jamaica
12.2020 - Current
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Kept accurate records of guest transactions.
- Provided excellent customer service while upholding company policies.
- Issued room keys and escort instructions to bellhops.
- Inputted guest information into computer system accurately and securely.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Front Desk Agent
RIU HOTELS & RESORT
Jamaica
05.2018 - 03.2020
- Greeted, registered and assigned rooms to hotel guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Answered phones, responded to inquiries, and took messages.
- Verified customer credit to establish payment method for accommodations.
- Generated daily reports detailing occupancy levels, revenue amounts.
Education
Certification -
Heart Trust NTA Institution
Jamaica05-2017
Certification -
Waterford High
Jamaica07-2015
Skills
- Problem solving
- Multitasking
- Communication skills
- Customer service skills
- Empathy
- Attention to detail
- Data Entry
- Time management
- Teamwork
- Answering phones
- Active listening
- Adaptability
- Computer literacy
- Guest service
- Scheduling
- Administrative support
- Clerical skills
- Detail-oriented
- English speaking
- Organization
References
Mrs. Janique Lewis
+1 (876) 361-8123
Timeline
Front Desk Agent
SANDALS DUNNS RIVER HOTEL
12.2020 - Current
Front Desk Agent
RIU HOTELS & RESORT
05.2018 - 03.2020
Certification -
Heart Trust NTA Institution
Certification -
Waterford High