Jodihan Morrison
Spanish Town,St Catherine
Summary
Experienced and dedicated professional with a proven track record in customer service, security, and kitchen operations. Successfully resolves customer inquiries and maintains high levels of customer satisfaction. Oversees teams to ensure adherence to protocols and procedures. Proficient in cash handling and inventory management. Strong leadership abilities with a focus on mentoring and coaching team members to achieve operational excellence and meet organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Customer Relations Representative
Unicomer Jamaica Ltd (Acting Team Leader)
02.2022 - Current
- Managing performance: Making sure targets are achieved, problems are solved and writing appropriate documentation
- Ensuring quality assurance: Establishing and enforcing rules and regulations for the benefit of team members
- Providing training: Offering career development opportunities for individuals within the team
- Handling escalations: Responding to customers’ issues, complaints and questions
- Setting goals: Defining targets and performance key indicators for a given team
- Motivating the team: Setting up a system of rewards and punishments aimed at motivating team members to work hard
- Monitoring processes: Supervision of call center processes for greater productivity and completion of customer requirements
- Maintaining KPIs: Achieving organizational objectives and KPI targets
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
Security Supervisor
Knight Hawk Security
08.2017 - 07.2019
- Oversaw daily operations of five security officers to ensure adherence to operating protocols, procedures and work schedules.
- Surveilled building premises via security cameras and completed routine foot patrols to spot safety hazards, unauthorized access or deter theft of property.
- Conducted regular patrols of facility to detect and deter security threats.
- Regulated vehicle and personnel entrance to company grounds and restricted areas to prevent un-authorized entry and personnel harm
- Recorded incident reports with detailed accounts of occurrences.
Cashier/Kitchen Assistant
B&E Caterers
09.2015 - 06.2017
- Welcomed guests, addressed inquiries and shared knowledge of menu items to assist in decision making.
- Operated cash register to facilitate customer transactions and helped to assemble and plate meals according to the catering menu and client requests.
- Assisted with preparation of cooking supplies, ingredients and workstations during opening and closing hours to maximize efficiency and promote smooth operations.
- Maintained adherence to established health and safety standards by regularly cleaning kitchen counters, utensils and other kitchen equipment.
Cashier
Golden Girls Restaurant & Lounge
12.2012 - 08.2015
- Utilized cash register to accurately process customer cash, credit and debit card payments for food and beverages ordered.
- Coached and oversaw daily operations of 6 team members to ensure smooth operations and adherence to established procedures.
- Increased sales by sharing knowledge on menu items and engaged in strategic sales conversations to secure additional revenue.
- Assisted with table bussing to promote clean dining areas and maintain seating availability.
Education
Associate of Science - Business Administration
University Of The Common Wealth Caribbean
Kingston, JamaicaBachelor of Science - Business Administration- Management And Finance
Excelsior Community College
Kingston, Jamaica06-2026
High School Diploma -
Bog Walk High
07.2010
Skills
- Staff Management
- Inventory Management
- Risk management
- Creative Problem Solving
- Customer Service Expertise
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Multitasking and Prioritization
- MS Office Suite Proficient
- Excellent Written and Verbal Communication
- Report Writing
- Detail-oriented
Certification
- Introduction to Hotel Operations Management
- Digital Foundation and Data Fundamentals
Timeline
Senior Customer Relations Representative
Unicomer Jamaica Ltd (Acting Team Leader)
02.2022 - Current
Security Supervisor
Knight Hawk Security
08.2017 - 07.2019
Cashier/Kitchen Assistant
B&E Caterers
09.2015 - 06.2017
Cashier
Golden Girls Restaurant & Lounge
12.2012 - 08.2015
High School Diploma -
Bog Walk High
- Introduction to Hotel Operations Management
- Digital Foundation and Data Fundamentals
Associate of Science - Business Administration
University Of The Common Wealth Caribbean
Bachelor of Science - Business Administration- Management And Finance
Excelsior Community College
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