A dedicated and compassionate professional seeking a dynamic role that leverages my skills in leadership, problem-solving, communication and technology to drive a positive impact. I aim to utilize my experiences to deliver exceptional results, foster collaborative environments and promote growth and development. Committed to continuous learning and self-improvement, I strive to make a meaningful difference in the lives of clients, colleagues and the organization as a whole.
Hi, I’m
Jodi-Ann Whitely-Thomas (Mrs)
Customer Sevice Agent
Morant Bay,St. Thomas
Summary
Overview
8
years of professional experience
1
Certification
Work History
SmartSetters
Appointment Setter
05.2024 - Current
Job overview
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Spring Garden Primary and Infant School
Class Teacher
09.2023 - 01.2024
Job overview
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Our Lady of the Assumption Preparatory School
Class Teacher
04.2022 - 08.2023
Job overview
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
Happy Customers Jamaica
Customer Service Representative
07.2020 - 11.2020
Job overview
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Self Employed Services
Founder/Owner
01.2020 - Current
Job overview
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Optimized time management for executives with diligent appointment scheduling to ensure punctuality to important commitments.
- Expedited decision-making processes by conducting thorough research on industry trends and best practices for executive review.
Ashebre the Virtual Restaurant
Admin Assistant
01.2016 - 09.2016
Job overview
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
NexxStepp Lifelong Educational Services
Senior Admin Assistant
01.2018 - 01.2019
Job overview
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Fusion BPO Services
Customer Service Rep/Outbound Sales Agent
01.2017 - 01.2018
Job overview
- Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
- Recovered lost accounts by re-establishing contact with past customers who were not currently doing business with our organization.
- Enhanced product knowledge to provide accurate information to customers, attending training sessions and staying up-to-date on industry trends.
- Exceeded monthly quotas regularly by diligently managing time spent on lead generation activities versus active selling calls.
Education
St. Joseph's Teachers CollegeKingston, Jamaica
Bachelor of Arts from Education
11.2027
University Overview
Paul Bogle Vocational Training InstituteLyssons, St. Thomas
Level 2 Certificate from Early Childhood Education
03.2022
University Overview
Tacius Golding HighBrowns Hall, St. Catherine Jamaica
High School Diploma
07.2012
University Overview
I possess a minimum of five CXC/CSEC subjects including:
- English Language (2)
- Social Studies (3)
- Theatre Arts (2)
- Integrated Science (3)
- Physical Education (1)
- Mathematics – (pending May/June 2024 results
Skills
- Teamwork and Collaboration
- Positive Attitude
- Customer Service
- Empathy and patience
- Problem-Solving
- Time Management
- Goal-Oriented
- Attention to Detail
- Clear Communication
- Work Planning and Prioritization
- Customer rapport
- Fluent in English
- Computer Skills
- CRM Software
- Script Memorization
- Incoming Call Reception
- High-volume call environments
Accomplishments
Accomplishments
- Assistant Secretary on the Planning Committee of the Kingdom Remnant International
- Ministries
- Youth Director at the Kingdom Remnant International Ministries
Certification
EF SET English Certificate - 71/100 C2 Proficient – June 2024
References
References
References – Available upon requestAffiliations
Affiliations
- Youth Director at The Kingdom Remnant International Ministries
- Assistant Secretary on the Executive Board of The Kingdom Remnant International Ministries
Hobbies
Hobbies
- Playing Sports (Past Netball and Football player of the Tacius Golding High School Team
- Watching Movies
- Using advanced technologies
- surfing the web
- Spending time with families
- Singing
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Appointment Setter
SmartSetters
05.2024 - Current
Class Teacher
Spring Garden Primary and Infant School
09.2023 - 01.2024
Class Teacher
Our Lady of the Assumption Preparatory School
04.2022 - 08.2023
Customer Service Representative
Happy Customers Jamaica
07.2020 - 11.2020
Founder/Owner
Self Employed Services
01.2020 - Current
Senior Admin Assistant
NexxStepp Lifelong Educational Services
01.2018 - 01.2019
Customer Service Rep/Outbound Sales Agent
Fusion BPO Services
01.2017 - 01.2018
Admin Assistant
Ashebre the Virtual Restaurant
01.2016 - 09.2016
St. Joseph's Teachers College
Bachelor of Arts from Education
Paul Bogle Vocational Training Institute
Level 2 Certificate from Early Childhood Education
Tacius Golding High
High School Diploma
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