JODI SASHALEE
Harrison Town Ocho Rios,St Ann
Summary
To work in an environment where my knowledge and skills can be utilized to bring a positive influence and change.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
IBEX Global
11.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Communicated with clients regarding account services, statements, and balances.
CUSTOMER SERVICE ASSOCIATE
Conduent
9 2019 - 6 2023
- Performed troubleshooting to resolve customer complaints and escalated concerns to appropriate teams
- Addressed customer concerns quickly and provided timely resolution
- Handled customer complaints and disputes
- Answered inbound calls and tickets to provide support
- Developed and maintained knowledge of company products and operations to answer queries competently.
Housekeeper
Mackinaw Seasonal Resort
05.2018 - 10.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Reservation Agent
Teleperformance
01.2018 - 05.2018
- Directed customers to property locations and offered pamphlets with service information
- Helped business fulfill every confirmed reservation by creating detailed and accurate entries
- Communicated information clearly and accurately to customers
- Booked and canceled reservations.
Housekeeper
Breakers Villa
09.2010 - 02.2015
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
CERTIFICATE - PRACTICAL NURSING -
Distinction College
St Ann, JamaicaGUILDS DIPLOMA - HEALTHCARE SPECIALIST ADVANCE -
Distinction College
St Ann, JamaicaNVQJ Level 1 - Front Office -
College of Hospitality & Vocational Skills
Ocho Rios, JamaicaCERTIFICATE - Housekeeping
College Of Hospitality & Vocational Skills
Ocho Rios, Jamaica 05.2001 -
CERTIFICATE - CONTINUING EDUCATION -
Ocho Rios High
St Ann, JamaicaTimeline
Customer Service Agent
IBEX Global
11.2023 - Current
Housekeeper
Mackinaw Seasonal Resort
05.2018 - 10.2018
Reservation Agent
Teleperformance
01.2018 - 05.2018
Housekeeper
Breakers Villa
09.2010 - 02.2015
CERTIFICATE - Housekeeping
College Of Hospitality & Vocational Skills
05.2001 -
CUSTOMER SERVICE ASSOCIATE
Conduent
9 2019 - 6 2023
CERTIFICATE - PRACTICAL NURSING -
Distinction College
GUILDS DIPLOMA - HEALTHCARE SPECIALIST ADVANCE -
Distinction College
NVQJ Level 1 - Front Office -
College of Hospitality & Vocational Skills
CERTIFICATE - CONTINUING EDUCATION -
Ocho Rios High