Summary
Overview
Work History
Education
Timeline
Generic

JODI SASHALEE

Harrison Town Ocho Rios,St Ann

Summary

To work in an environment where my knowledge and skills can be utilized to bring a positive influence and change.

Overview

14
14
years of professional experience

Work History

Customer Service Agent

IBEX Global
11.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Communicated with clients regarding account services, statements, and balances.

CUSTOMER SERVICE ASSOCIATE

Conduent
9 2019 - 6 2023
  • Performed troubleshooting to resolve customer complaints and escalated concerns to appropriate teams
  • Addressed customer concerns quickly and provided timely resolution
  • Handled customer complaints and disputes
  • Answered inbound calls and tickets to provide support
  • Developed and maintained knowledge of company products and operations to answer queries competently.

Housekeeper

Mackinaw Seasonal Resort
05.2018 - 10.2018
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Reservation Agent

Teleperformance
01.2018 - 05.2018
  • Directed customers to property locations and offered pamphlets with service information
  • Helped business fulfill every confirmed reservation by creating detailed and accurate entries
  • Communicated information clearly and accurately to customers
  • Booked and canceled reservations.

Housekeeper

Breakers Villa
09.2010 - 02.2015
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

CERTIFICATE - PRACTICAL NURSING -

Distinction College
St Ann, Jamaica

GUILDS DIPLOMA - HEALTHCARE SPECIALIST ADVANCE -

Distinction College
St Ann, Jamaica

NVQJ Level 1 - Front Office -

College of Hospitality & Vocational Skills
Ocho Rios, Jamaica

CERTIFICATE - Housekeeping

College Of Hospitality & Vocational Skills
Ocho Rios, Jamaica
05.2001 -

CERTIFICATE - CONTINUING EDUCATION -

Ocho Rios High
St Ann, Jamaica

Timeline

Customer Service Agent

IBEX Global
11.2023 - Current

Housekeeper

Mackinaw Seasonal Resort
05.2018 - 10.2018

Reservation Agent

Teleperformance
01.2018 - 05.2018

Housekeeper

Breakers Villa
09.2010 - 02.2015

CERTIFICATE - Housekeeping

College Of Hospitality & Vocational Skills
05.2001 -

CUSTOMER SERVICE ASSOCIATE

Conduent
9 2019 - 6 2023

CERTIFICATE - PRACTICAL NURSING -

Distinction College

GUILDS DIPLOMA - HEALTHCARE SPECIALIST ADVANCE -

Distinction College

NVQJ Level 1 - Front Office -

College of Hospitality & Vocational Skills

CERTIFICATE - CONTINUING EDUCATION -

Ocho Rios High

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