Jodi-Ann Young
Golden Spring, Boonehall District,Jamaica
Summary
Customer Service and Sales Specialist with a focus on driving customer satisfaction and revenue growth through strategic networking and prospecting. Demonstrated success in converting leads into loyal customers while upholding high service standards and achieving competitive sales results. Exceptional relationship-building and communication skills foster enhanced customer engagement and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service /Sales Representative
Startek
Kingston, JM
06.2024 - 08.2025
- Resolved customer inquiries and complaints efficiently and empathetically.
- Assisted over 200 customers daily, ensuring timely support.
- Made over 100 outbound calls daily, consistently meeting weekly quotas.
- Educated customers on product features to enhance understanding.
- Maintained accurate records of all customer interactions and transactions.
- Identified upselling opportunities through tailored suggestions to maximize revenue.
- Collaborated with team members to elevate service delivery standards.
- Conducted market research to assess customer needs and identify selling opportunities.
Sales/Customer Service Executive
Fusion BPO
Kingston, JM
06.2020 - 12.2022
- Resolved customer complaints promptly while maintaining professionalism and empathy.
- Responded to inquiries through phone, email, and chat channels.
- Provided comprehensive product information to guide customer decision-making.
- Cultivated strong relationships with customers through informed advice on products and services.
- Engaged customers to understand needs and address issues effectively.
- Supported sales team in driving growth through strategic collaboration.
- Utilized software for change of address records and service discontinuance orders.
- Surpassed daily credit card application goals through effective marketing strategies.
Sales Associate
Alorica
Kingston, Jamaica
08.2018 - 03.2020
- Delivered exceptional customer service by professionally resolving complaints.
- Responded to incoming calls to provide detailed information on store offerings.
- Analyzed sales data to identify trends and refine sales strategies.
- Maintained accurate sales records to assist store management in decision-making.
- Participated in training sessions to enhance sales techniques and service quality.
Education
Some College (No Degree) - Business Administration And Customer Service
Distinction College
Hagley Park Road, JA04-2022
Skills
CRM software proficiency Customer relationship management Upselling techniques Team collaboration Problem solving Attention to detail Service delivery improvement Time management Market research analysis Self-confident Growth mindset Post-sales skills Comfortable with technology optimism prospecting Adaptability Product knowledge Data analysis Financial analysis Sales reporting Sales presentations Negotiating contracts
Certification
- ABE customer service levels 1 and 2
- CSEC English Language
- CSEC mathematics
- Business Administration Level 1 and 2
Timeline
Customer Service /Sales Representative
Startek
06.2024 - 08.2025
Sales/Customer Service Executive
Fusion BPO
06.2020 - 12.2022
Sales Associate
Alorica
08.2018 - 03.2020
Some College (No Degree) - Business Administration And Customer Service
Distinction College
Similar Profiles
Barbara HawkinsBarbara Hawkins
Customer service representative at StartekCustomer service representative at Startek
Pranay TiwariPranay Tiwari
Team Lead, Flipkart PAM (Paid Account Management) at StartekTeam Lead, Flipkart PAM (Paid Account Management) at Startek
Swarup roySwarup roy
Operations Executive at STARTEKOperations Executive at STARTEK
Manuel Alberto Rivera MartinezManuel Alberto Rivera Martinez
Customer Service Representative at StarTekCustomer Service Representative at StarTek
Diamond MohammedDiamond Mohammed
Customer Support Specialist at Sutherland Global ServicesCustomer Support Specialist at Sutherland Global Services