Jodi-Ann Wint
Summary
Enthusiastic Customer Service and Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optical/Sales Clerk
PriceSmart Jamaica Ltd
09.2022 - 03.2024
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
Retention Specialist/Sales Representative
Sutherland Global Services
08.2021 - 04.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Increased team productivity by providing training on best practices for retaining customers.
- Developed comprehensive understanding of customer needs through targeted surveys and interviews, informing product enhancements
- Strengthened customer relationships, reaching out proactively to gather feedback and offer personalized solutions.
Sales/Social Media/Marketing Clerk & Patient Care
Professional Eye Care
02.2018 - 07.2021
- Facilitated regular progress meetings with marketing team members to ensure project deadlines were met.
- Supported sales team through the creation of engaging product presentations and promotional materials.
- Increased customer engagement, curating relevant blog content for company website.
- Conducted market research to identify target audiences and optimize advertising strategies.
- Collaborated with cross-functional teams to develop cohesive marketing initiatives.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative/Technical Support
Sutherland Global Services
11.2016 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Associate of Science - Tourism And Hospitality Management
Knox Community College
12-2015
No Degree -
HEART TRUST/NTA
Stony Hill Kingston Jamaica11-2010
High School Diploma -
Balaclava High School
10-2007
Skills
- Excellent Salesmanship
- Excellent Problem-Solving Skills
- Excellent Verbal and Written Communication
- Proficient with Microsoft Office
- Proficient with Slack
- Proficient with Zendesk
- Goal-Oriented
- Cash Register Operation
- Organization
- Sales expertise
- Customer Service
Accomplishments
- Increased customer satisfaction scores by 25% by implementing a new feedback system and training program.
- Increased customer retention by 20% by proactively following up with customers after their initial purchase. -
- Reduced customer complaints by 50% by identifying and addressing common pain points in the customer journey.
- Resolved product issue through consumer testing.
Certification
- Grant Cardone Advance Sales and Negotiating Certificate.
- Certified Most Outstanding Optical Clerk Pricesmart Jamaica LTD -2021-2022
Hobbies
Camping,Board games,Netball,Cooking
Additional Information
Available upon Request.
Timeline
Optical/Sales Clerk
PriceSmart Jamaica Ltd
09.2022 - 03.2024
Retention Specialist/Sales Representative
Sutherland Global Services
08.2021 - 04.2022
Sales/Social Media/Marketing Clerk & Patient Care
Professional Eye Care
02.2018 - 07.2021
Customer Service Representative/Technical Support
Sutherland Global Services
11.2016 - 06.2018
High School Diploma -
Balaclava High School
Associate of Science - Tourism And Hospitality Management
Knox Community College
No Degree -
HEART TRUST/NTA
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